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Windows Update caused deactivation? RRS feed

  • Question

  • I have a Thinkpad T61 laptop running Windows Vista Ultimate (which has been activated and running beautifully for some months now). This morning I installed a video driver update for the nVidia NVS 140M video card and Windows Dreamscene through Windows Update.

    Upon reboot after installing the updates, when I try to log in I get a dialog box telling me that Vista must be reinstalled, and the so-called "white text of death" in the lower right corner stating that my copy of Windows is not-genuine.

    Since the OS won't allow me to log in, it doesn't seem to be possible to run the WGA diagnostic tool.

    Help? I really don't want to have to reinstall from scratch.
    Friday, September 28, 2007 6:44 PM

Answers

  •  

    I would, but I reinstalled everything the day after it happened -- I couldn't afford to have an unusable computer for 10 days.

     

    I'll store those instructions to try in case it ever happens again though.

    Tuesday, October 9, 2007 12:11 AM

All replies

  • To resolve this problem, follow these steps:

    1. Click Retype your product key in the Activate Windows Now pop-up message.
    2. Accept the User acceptance prompt.
    3. Type the product key, and then click Next.
    You can also click Show me other ways to ativate to activate the Automated phone system.

    Friday, September 28, 2007 7:07 PM
    Moderator
  • I'm not getting the "Activate Windows Now" popup message  -- I just retried so I could copy it down.

    I get a dialog with the title "Windows must be reinstalled to activate"

    and the message: "Insert the Windows installation DVD or CD into your computer to being the reinstallation process."

    The only option is a "Close" button, which logs me off, end of story.
    Friday, September 28, 2007 7:17 PM
  • Friday, September 28, 2007 8:34 PM
    Moderator
  • Hi Adam,

     

      Are you able to get into Vista using Safe Mode? If so, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

      


    Thank you,
    Darin Smith
    WGA Forum Manager
    Friday, September 28, 2007 8:48 PM
  • Thanks -- I'll take photo of it when I get home tonight.

    Safe mode holds no love.

    "Windows cannot be activated in safe mode."

    "Your activation period is expired.

    Restart your computer in normal mode to activate Windows."

    When I get home and have access to my install disc, I'll see if it's possible to recover to the previous system checkpoint.
    Friday, September 28, 2007 9:55 PM
  • Hi Adam,

     

      Disregard the photo of the error message, we have been able to reproduce the dialog. Unfortunately, we are still trying to figure out how to get you out of this issue (preferably without requiring you to reinstall). I have engaged a few of my Testers and Devs to look into this. Just so you know, we are working on this issue, even if I'm not posting all the time.

     


    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Friday, September 28, 2007 10:21 PM
  • Hi Adam,

     

      Just to confirm, when you boot into Safe Mode, did you get dialogs that say "Windows cannot be activated in safe mode." and such?  If so, is there any options such as "use windows with reduced functionalty" or "More information" or anything that will get you past those dialogs.  What I really need is the ability for you to run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click the "Copy" button, then paste the report and the error code, into a response message in this thread.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager 

    Saturday, September 29, 2007 12:27 AM
  • No -- the only option on the dialog in both cases (safe mode and regular boot) is "Close", which brings me back to the login screen in all cases (even if I insert my windows vista DVD).

    Minor update: Using System Restore from my Vista DVD to the pre-System Update restore point did not solve the activation issue, although I'm no longer getting the white text indicating that my copy is not genuine.
    Saturday, September 29, 2007 2:28 AM
  • OK, I was finally able to get into Windows Explorer by booting in Safe Mode with no networking (Safe Mode w/Networking logs me out after the dialog box -- not so without networking), and with the help of a Firewire drive I was able to run the MGA tool. Here's the result:

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80070426) / (N/A, hr = 0x80070426)
    Windows Product Key: *****-*****-R2W9W-XMH22-T28HV
    Windows Product Key Hash: /YMOGZNGnbDiUkispneaq8K12/A=
    Windows Product ID: 89580-378-6321394-71067
    Windows Product ID Type: 5
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.000
    ID: {6FE3A8EA-6B87-4B4E-83D2-CD74B677EE7B}(1)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80070426) / 0x0 / (N/A, hr = 0x80070426)
    WGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_E2AD56EA-324-8009_E2AD56EA-325-2ee7_16E0B333-80-80004005_B4D0AA8B-911-8000400

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FE359E2F-820B-4F0D-8623-5803595E293A}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-T28HV</PKey><PID>89580-378-6321394-71067</PID><PIDType>5</PIDType><SID>S-1-5-21-1383837629-2770745884-2656629840</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>766416U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7LET39WW (1.09 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070514000000.000000+000</Date></BIOS><HWID>88003007018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7L   </OEMTableID></OEM></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>7576B7920F4D6BA</Val><Hash>Ik2uyhURxf3LcnPeMbF+DOeeRfw=</Hash><Pid>81608-861-5053384-65713</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3A1B4A6D66976BA</Val><Hash>6GP3v4VaszSMUrJ1GI/H3cLG/V8=</Hash><Pid>84890-861-5778357-63793</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 


    Saturday, September 29, 2007 3:11 AM
  • Hello Adam,

     

      We are still looking into this and should have some information for you shortly.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Wednesday, October 3, 2007 7:54 PM
  •  

    Hi Adam,

     

      Would you try the below steps and tell us if this resolves the issue?

     

    1) Click the Start button

    2) Type cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    6) Hit the Enter key

    7) Reboot 2 times

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Tuesday, October 9, 2007 12:00 AM
  •  

    I would, but I reinstalled everything the day after it happened -- I couldn't afford to have an unusable computer for 10 days.

     

    I'll store those instructions to try in case it ever happens again though.

    Tuesday, October 9, 2007 12:11 AM
  • Success! I've been able to identify the cause of this issue on my beta testing machine. I got this after I installed SP1 Beta 1 (standalone installer, I'm in the beta) on my x64 Ultimate. The cause of this error is a corruption of the tokens.dat file, which shrunk down to 1.2 MB from its proper 1.7 MB size. I took tokens.dat from another machine I was using to test SP1, and put it in place of the corrupted one. After restart, it let me enter my product key and activate. I'm now Genuine again. So, a proper fix would be a small application that restores the version of tokens.dat that matches the OS version/edition, combined with a fixed updater that doesn't corrupt tokens.dat in the first place.
    Tuesday, October 9, 2007 2:12 PM
  • Hi NetRoller3D,

     

     

      SP1 isn't publicly available, so I do not think the your issue is related to the Original Poster's issue, but if there is a problem with SP1, I have a number of people that would like to know about it, so any additional information, that you can provide, would be greatly appreciated.

     

      Could you give us a description of the specific issue you were facing? (i.e. what error messages appeared, what the UI looked like...so on) as well as more detail on the installer that you believe was the cause?

     

    Thank you,
    Darin Smith
    WGA Forum Manager

     

    Tuesday, October 9, 2007 4:54 PM
  • Most probably the issue is the same with SP1 and with the original poster's update, possibly because that update is integrated into SP1. My bet is that copying the tokens.dat and/or pkeyconfig.xrm-ms from another Vista installation of the same version (SP1 can't be a donor for RTM and vice versa, to avoid creating a "frankenbuild"), edition and possibly language (architecture doesn't matter, it was resolved in my case by using the files from an x86 install to fix an x64 one) in safe mode (or in normal mode by using the"Escape through Help and Browser" trick, that is, opening Help using the "How to reinstall" link, then finding a Help page that contains a weblink, using the weblink to open a browser, then finally opening explorer.exe using the "Open File" or "Browse" filepicker of the browser, making the Explorer UI appear) will allow entering the product key and activating after a restart, without the need for a reinstall. I used the standalone all-languages x64 installer of build 6001.16659 to install SP1 on a Windows Vista Ultimate x64 English system. After the error happened, the main symptom was that "Installing a service pack..." appeared on every start (and still continues to appear and remains visible for about 30 seconds), and after it disappeared, trying to log into my main account (called "NetRolller 3D") resulted in a black screen with the "Please reinstall" message in the middle, but no lower-right corner watermark, while logging into the Administrator account (which was never used outside of safe mode before) resulted in the same message on a Windows-blue solid background with a "This copy of Windows is not genuine" watermark. The visual style was Windows Classic in both cases.Escaping through Help resulted in my background image (the Aurora/Energy Vista background) appearing and the visual style changing to Windows Vista Basic. Running MGADiag from safe mode or after escaping through Help produced results very similar to the ones posted by the thread starter. Slmgr.vbs was returning permission errors (Line 1602, column 5: Permission denied, if I remember correctly) for most commands, while with the -rearm switch, it seemed to succeed, but actually nothing happened, same for rundll32 slc.dll!SLReArmWindows. I copied pkeyconfig.xrm-ms and tokens.dat from an x86 installation, and after a restart, I got the Enter your product key dialog, with a non-genuine watermark. The visual style was now Vista Basic, the background color was black. I escaped through the "Buy a new product key" link (the Aurora background appeared), connected our WiFi network and checked my product key (TechNet key which I saved to my Documents folder earlier using the Export to XML feature). After entering my product key and activating, it informed me that I'm now Genuine, and Aero was turned on (but the non-genuine watermark remained). After a restart, everything was fine again, the watermark changed to the Evaluation copy watermark of SP1. The only issue I still have is the "Installing a service pack" message on startup.
    Sunday, October 14, 2007 6:29 PM
  • As of tonight, I'm in exactly the same position the original poster was.  I wanted to try the steps you outlined, but my attempts to start in safe mode (of any sort) all yielded a flash of Vista, then an immediate reboot.  Unlike the original poster, I'm not going to reinstall - out of the question.  Next?
    Wednesday, October 31, 2007 7:44 AM
  • need to come out of the safe mode and work the computer normally. cant read yahoo.mail as it is blank.

    Thursday, December 27, 2007 7:51 PM
  • Locking this thread

     

    Once a thread has been marked Answered, we do not generally look at it again.

     

    Also, it can only cause confusion by posting your own issue into someone else's thread.

     

    Therefore, please create your own thread for your own issue.

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Thursday, December 27, 2007 10:51 PM