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Windows 7 Ultimate Retail Not Genuine after 6 months RRS feed

  • Question

  • I'm working on my fiancee's HP laptop which I bought windows 7 ultimate for over the summer. It validated fine when we originally installed it, however today she got a message stating that it is not genuine.. I have ran the MGADiag and here is the file.

    Please help!

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-QJKJB-T67BP-KGW29

    Windows Product Key Hash: +7m65b68UxlUpKOQcHnMatjWYoQ=

    Windows Product ID: 00426-067-8685053-86132

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001

    ID: {ABFDC29B-BB5E-4591-8E08-7153B1F2247A}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Ultimate

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Small Business Edition 2003 - 118

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{ABFDC29B-BB5E-4591-8E08-7153B1F2247A}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KGW29</PKey><PID>00426-067-8685053-86132</PID><PIDType>5</PIDType><SID>S-1-5-21-120829666-1898803648-1139708246</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion HDX9300 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68DVD Ver. F.40</Version><SMBIOSVersion major="2" minor="4"/><Date>20080829000000.000000+000</Date></BIOS><HWID>34B93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91CA0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>118</LegitResult><Name>Microsoft Office Small Business Edition 2003</Name><Ver>11</Ver><Val>2EC264C1D082F24</Val><Hash>h1hssbhAD9IoNgysNnre80uzTRI=</Hash><Pid>70160-OEM-5691437-08969</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Ultimate edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00426-00172-067-868505-00-1033-7600.0000-0252011

    Installation ID: 002126356716636260079265497986119844858720329692638455

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: KGW29

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 3

    Trusted time: 1/25/2011 6:54:10 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: PASS

    Event Time Stamp: 1:25:2011 16:49

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: PgAAAAEABwABAAEAAQACAAAAAwABAAEA6GFqjPwiXOQGDEaDrG5u2fx2YsQcRXZi1o9MmJ1hRcCoH0TRRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HP     30D4    

      FACP HP     30D4    

      HPET HP     30D4    

      MCFG HP     30D4    

      SLIC HPQOEM SLIC-MPC

      TCPA HP     30D4    

      SSDT HP     HPQSAT

      SSDT HP     HPQSAT

      SSDT HP     HPQSAT

      SSDT HP     HPQSAT

      SSDT HP     HPQSAT

     

     

    Wednesday, January 26, 2011 12:03 AM

Answers

All replies

  • "Joel Dick" wrote in message news:e0fa4ac0-7049-4f98-8363-f36bbeb54a50...

    I'm working on my fiancee's HP laptop which I bought windows 7 ultimate for over the summer. It validated fine when we originally installed it, however today she got a message stating that it is not genuine.. I have ran the MGADiag and here is the file.

    Please help!

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-QJKJB-T67BP-KGW29

    Windows Product Key Hash: +7m65b68UxlUpKOQcHnMatjWYoQ=

    Windows Product ID: 00426-067-8685053-86132

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Unfortunately, this installation  is based on an MSDN Key....
    Please read the following stickies...
     
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285
     
    and
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/06698c46-8668-4ccd-a544-a88969265a6b
     
    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.
     
    see also this post....
     
    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, January 26, 2011 8:44 PM
    Wednesday, January 26, 2011 4:28 AM
    Moderator
  • I was afraid you were going to say that. I know there are a lot of UK sits listed for reporting businesses selling pirated software or things of that nature. Do you know of any links where I could report the company I purchased this software from in the US? Obviously I've learned my lesson, from now on if I'm not buying directly from the software seller or a trusted retailer, I'm not buying. No deal is worth the hassle. I'll try to contact them for a refund as well, however I'm doubtful I'll see anything from them.
    Wednesday, January 26, 2011 6:47 AM
  • "Joel Dick" wrote in message news:97d07a84-a11d-44e9-b1d4-0b6833e08ea4...
    I was afraid you were going to say that. I know there are a lot of UK sits listed for reporting businesses selling pirated software or things of that nature. Do you know of any links where I could report the company I purchased this software from in the US? Obviously I've learned my lesson, from now on if I'm not buying directly from the software seller or a trusted retailer, I'm not buying. No deal is worth the hassle. I'll try to contact them for a refund as well, however I'm doubtful I'll see anything from them.

    The FBI is the responsible authority in the US - http://www.ic3.gov/default.aspx may be a good place to start.
    Contact the vendor, threatening to soc the FBI on them, if the full refund isn't immediately forthcoming - it often has the desired effect :)
    (then do it anyway<vbeg>)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 7:30 AM
    Moderator
  • Thanks for the link.

    I did contact the company and got a quick response.

    They tried to send me a new key, via email.. *shaking head* No CoA even, yeah.. I'm sure THAT one will work and solve my problem (insert sarcasm here).

    Per your recommendation, I did use the FBI card on them and will see what happens. Most likely nothing (in either case, I'll do it anyway, heh). Hopefully I can get some satisfaction, if not from them, knowing that the FBI is on them.

    Another question, until I get a genuine key from Microsoft, how long will Windows 7 function with a non genuine key? Not to push things, but my fiancee is out on the road a lot for her job, and is due to head out here any time. Assuming I can get it done tonight, I will. But worst case scenario, how long do I have to get it fixed?

    Wednesday, January 26, 2011 3:13 PM
  • "Joel Dick" wrote in message news:c5642876-4068-4b04-b625-95bdef71a5a2...

    Thanks for the link.

    I did contact the company and got a quick response.

    They tried to send me a new key, via email.. *shaking head* No CoA even, yeah.. I'm sure THAT one will work and solve my problem (insert sarcasm here).

    Per your recommendation, I did use the FBI card on them and will see what happens. Most likely nothing (in either case, I'll do it anyway, heh). Hopefully I can get some satisfaction, if not from them, knowing that the FBI is on them.

    Another question, until I get a genuine key from Microsoft, how long will Windows 7 function with a non genuine key? Not to push things, but my fiancee is out on the road a lot for her job, and is due to head out here any time. Assuming I can get it done tonight, I will. But worst case scenario, how long do I have to get it fixed?


    If you have the funds available - you can get a genuine key by email from MS in five minutes (from the MS Store - http://emea.microsoftstore.com/UK/en-GB  ), and the genuine disk can follow later in the post (make sure that you keep your receipt and key in a safe place, because it doesn't come with the disks!) otherwise you can save up for it. There's no further penalties than what you see at the moment - Black wallpaper, nag in the corner, inability to use certain validation-dependent apps such as MSE, and reduced availability of updates (security updates will still come down automatically) .
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 3:24 PM
    Moderator
  • Ok,

    I did notice on her laptop last night if I followed Microsoft's steps to correcting the problem I could buy a valid windows 7 ultimate license for 199.99 and they would send a key and a CoA in the mail along with backup installation media. I'd much rather do that if I can than just get just the legitimate key in an email.

    Thanks again for the help, I'll post again on if I hear back from the company or not.

    Wednesday, January 26, 2011 3:56 PM
  • "Joel Dick" wrote in message news:c362350b-653a-4537-b9fd-80cff1293ebb...

    Ok,

    I did notice on her laptop last night if I followed Microsoft's steps to correcting the problem I could buy a valid windows 7 ultimate license for 199.99 and they would send a key and a CoA in the mail along with backup installation media. I'd much rather do that if I can than just get just the legitimate key in an email.

    Thanks again for the help, I'll post again on if I hear back from the company or not.


    A word of warning about the WGA Kit offer - it comes with a Supplementary EULA, which states that the license is only valid on the machine which had the WGA problem - and cannot therefore be moved to another, even if this one dies 5 minutes after the install/activation. For this reason I tend not to recommend the WGA Kit
    If you don't mind waiting a couple of days, then dabs has Retail Ultimate for sale at £172!!
    scan.co.uk has it at an even better £170.48
    (you'll have to check on delivery costs for both)
     
    HTH
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 4:33 PM
    Moderator
  • Thanks for the warning, I think I've been duped enough for a while :)

     

    One final question, and I should have gone this route from the start and saved myself some hassle. There is a local computer store in town that has an OEM Windows 7 Ultimate for 189.99. I trust this place, as it has been around for years and they ARE a legitimate business.

    Here is the Part number and UPC just in case. 

    Mfr Part #: MSGLC00736
    UPC:

    882224923378

    Could I buy this and use the Key to correct the already installed copy of windows, or would I have to wipe out the system and start over?

     

    Wednesday, January 26, 2011 10:16 PM
  • "Joel Dick" wrote in message news:64a7aa8f-7fa3-439e-96e0-b5fd2bd9eea9...

    Thanks for the warning, I think I've been duped enough for a while :)

     

    One final question, and I should have gone this route from the start and saved myself some hassle. There is a local computer store in town that has an OEM Windows 7 Ultimate for 189.99. I trust this place, as it has been around for years and they ARE a legitimate business.

    Here is the Part number and UPC just in case. 

    Mfr Part #: MSGLC00736
    UPC:

    882224923378

    Could I buy this and use the Key to correct the already installed copy of windows, or would I have to wipe out the system and start over?

     


    Dabs and Scan are very reputable - I use both regularly.
    Unfortunately, neither Part No nor UPC are guarantees - both are duplicated by counterfeiters (some use the same lines as MS do, and simply run an extra shift to produce the counterfeits.)
    The only real way to tell is after you open the box - and some are so good that it's not until they are installed and you get a chance to look at the 3-character CID that you know you've been had.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 26, 2011 11:00 PM
    Moderator
  • Thanks for all the help Noel.

    I went with the WGA kit offer, as my fiancee doesn't plan on moving the copy to any other machine anyways. When she buys a computer, it already has the current windows version on it. The only reason we did on her laptop now was that she was particularly unsatisfied with Windows Vista, and wanted to have Windows 7 on it, as it runs a lot better.

    I certainly will be more cautious in the future (I thought I was this time, but obviously not). I heard back from the company and was issued an RMA to send the software back, so we'll see if I end up getting my money back or not, but who knows, that might be a good sign?

    Thursday, January 27, 2011 2:35 PM
  • "Joel Dick" wrote in message news:a71bda98-1f6f-49b2-b58c-abe04a82a1a0...

    Thanks for all the help Noel.

    I went with the WGA kit offer, as my fiancee doesn't plan on moving the copy to any other machine anyways. When she buys a computer, it already has the current windows version on it. The only reason we did on her laptop now was that she was particularly unsatisfied with Windows Vista, and wanted to have Windows 7 on it, as it runs a lot better.

    I certainly will be more cautious in the future (I thought I was this time, but obviously not). I heard back from the company and was issued an RMA to send the software back, so we'll see if I end up getting my money back or not, but who knows, that might be a good sign?


    No - it's a stalling tactic - they're trying to get the evidence of their crime away from you so that you can't hand it to the authorities.
    DEMAND A REFUND NOW!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, January 27, 2011 2:48 PM
    Moderator
  • Thanks for the warning, I think I've been duped enough for a while :)

     

    One final question, and I should have gone this route from the start and saved myself some hassle. There is a local computer store in town that has an OEM Windows 7 Ultimate for 189.99. I trust this place, as it has been around for years and they ARE a legitimate business.

    Here is the Part number and UPC just in case. 

    Mfr Part #: MSGLC00736
    UPC:

    882224923378

    Could I buy this and use the Key to correct the already installed copy of windows, or would I have to wipe out the system and start over?

     


    The OEM Win 7 would have the same issue as the WGA also.  It would die with the motherboard of the computer even if 1 second after activation.  Go with a full retail version or upgrade version (if the computer does have a previous qualifying version of Windows COA available which you should as it is an HP laptop.)
    Friday, January 28, 2011 6:51 PM