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Answered by:
Searching for resolved case
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CRM
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when we type the case number in the CRM cases screen, CRM searches for only Active cases.
Is there any way to change this default filter from MS CRM so that it can search active and resolved cases in cases screen.
Wednesday, June 17, 2009 2:37 PM
Answerer
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Yes you can. see:
Quick Find for Inactive Records
Cheers,
Jim
Jim Wang - MVP Dynamics CRM - http://jianwang.blogspot.com , http://mscrm.cn
Proposed as answer by
Jim Wang (Microsoft)
Microsoft employee, Moderator
Wednesday, June 17, 2009 2:39 PM
Marked as answer by
Mayank Pujara
Editor
Wednesday, June 17, 2009 2:45 PM
Wednesday, June 17, 2009 2:39 PM
Moderator
All replies
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Yes you can. see:
Quick Find for Inactive Records
Cheers,
Jim
Jim Wang - MVP Dynamics CRM - http://jianwang.blogspot.com , http://mscrm.cn
Proposed as answer by
Jim Wang (Microsoft)
Microsoft employee, Moderator
Wednesday, June 17, 2009 2:39 PM
Marked as answer by
Mayank Pujara
Editor
Wednesday, June 17, 2009 2:45 PM
Wednesday, June 17, 2009 2:39 PM
Moderator
0
Sign in to vote
very good, thanks.
Wednesday, June 17, 2009 2:51 PM
Answerer
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