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Windows 7 Genuine Advantage Validation Issue RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc002001b
    Windows Product Key: *****-*****-QRQQC-TFK7J-XFKT7
    Windows Product Key Hash: d48IcLr0ARJUG5MnSCow8J7DnMw=
    Windows Product ID: 00359-112-7496162-85800
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9EE135C5-D671-4F7C-BEF4-A218D089A167}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dill\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7600.16385], Hr = 0x80092003

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9EE135C5-D671-4F7C-BEF4-A218D089A167}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XFKT7</PKey><PID>00359-112-7496162-85800</PID><PIDType>5</PIDType><SID>S-1-5-21-86412497-1020597629-1785926698</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.58     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>51B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4DA82BF95255710</Val><Hash>vP0wHSllJuIwsVtRuSD5MysMGvY=</Hash><Pid>89446-904-2502685-65156</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000008000
    Event Time Stamp: 12:15:2012 15:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAEAAAABAAAAAwABAAEA6GG+RGDukiQ8XkaDBgzWdXB6LKMIwqj7VCZZejDomHRGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30D2    
      FACP HP     30CC    
      HPET HP     30D2    
      BOOT HP     30D2    
      MCFG HP     30D2    
      TMOR HP     30CC    
      SLIC HPQOEM SLIC-MPC
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    

    Saturday, February 16, 2013 8:53 PM

Answers

  • You have some very unusual errors....

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 17, 2013 10:23 AM
    Moderator

All replies

  • You have some very unusual errors....

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, February 17, 2013 10:23 AM
    Moderator
  • The CHKDSK scan went really fast.  Less than 5 minutes so that seemed strange when you said it could take several hours. (Said it was clean)

    Below is the link the my skydrive with the CBS.log file. (No errors were found)

    https://skydrive.live.com/?cid=704D83334090446D&id=704D83334090446D%21107

    Below is the new MGADiag report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QRQQC-TFK7J-XFKT7
    Windows Product Key Hash: d48IcLr0ARJUG5MnSCow8J7DnMw=
    Windows Product ID: 00359-112-7496162-85800
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9EE135C5-D671-4F7C-BEF4-A218D089A167}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130104-1435
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Dill\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9EE135C5-D671-4F7C-BEF4-A218D089A167}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XFKT7</PKey><PID>00359-112-7496162-85800</PID><PIDType>5</PIDType><SID>S-1-5-21-86412497-1020597629-1785926698</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.58     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>51B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4DA82BF95255710</Val><Hash>vP0wHSllJuIwsVtRuSD5MysMGvY=</Hash><Pid>89446-904-2502685-65156</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-749616-00-1033-7600.0000-2052010
    Installation ID: 016435429911353542446555343562028775595343234924759742
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XFKT7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 2/17/2013 10:36:10 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:17:2013 00:43
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABwABAAEAAAABAAAAAwABAAEA6GG+RGDukiQ8XkaDBgzWdXB6LKMIwqj7VCZZejDomHRGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     30D2    
      FACP HP     30CC    
      HPET HP     30D2    
      BOOT HP     30D2    
      MCFG HP     30D2    
      TMOR HP     30CC    
      SLIC HPQOEM SLIC-MPC
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    
      SSDT HP     30D2    


    Sunday, February 17, 2013 3:37 PM
  • CHKDSK obviously did something - or SFC did - since your problem appears to have disappeared :)

    Looking at the CBS log, it appears to me as if SFC actually ran twice?

    The first time it corrected a problem with the sppsvc.exe  file -

    2013-02-17 00:43:05, Info                  CSI    00000015 [SR] Cannot repair member file [l:20{10}]"sppsvc.exe" of Microsoft-Windows-Security-SPP, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2013-02-17 00:43:06, Info                  CSI    00000016 [SR] Repaired file \SystemRoot\WinSxS\Manifests\\[ml:52{26},l:20{10}]"sppsvc.exe" by copying from backup
    2013-02-17 00:43:06, Info                  CSI    00000017 Hashes for file member \??\C:\Windows\System32\sppsvc.exe do not match actual file [l:20{10}]"sppsvc.exe" :
      Found: {l:32 b:gX6h6UmMxVcwEDcTk1j3QHUNCCY7ODEd8jk76AfjIRk=} Expected: {l:32 b:+Lkx/av2adZCy9zS/zHgf4peLV9y4R1Kj/IZzPtYJek=}
    2013-02-17 00:43:06, Info                  CSI    00000018 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:20{10}]"sppsvc.exe" from store
    2013-02-17 00:43:06, Info                  CSI    00000019 Repair results created:
    POQ 1 starts:
         0: Create File: File = [l:240{120}]"\SystemRoot\WinSxS\amd64_microsoft-windows-security-spp_31bf3856ad364e35_6.1.7600.16385_none_7656491f3aa3f98d\sppsvc.exe", Attributes = 00000080
        1: Move File: Source = [l:164{82}]"\SystemRoot\WinSxS\Temp\PendingRenames\9dc08ba8d10cce0109000000381f8021.sppsvc.exe", Destination = [l:240{120}]"\SystemRoot\WinSxS\amd64_microsoft-windows-security-spp_31bf3856ad364e35_6.1.7600.16385_none_7656491f3aa3f98d\sppsvc.exe"
        2: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\a12633a9d10cce010a000000381f8021._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
        3: Move File: Source = [l:162{81}]"\SystemRoot\WinSxS\Temp\PendingRenames\c27433a9d10cce010b000000381f8021.$$.cdf-ms", Destination = [l:74{37}]"\SystemRoot\WinSxS\FileMaps\$$.cdf-ms"
        4: Move File: Source = [l:214{107}]"\SystemRoot\WinSxS\Temp\PendingRenames\f91a42a9d10cce010c000000381f8021.$$_system32_21f9a9c4a2f8b514.cdf-ms", Destination = [l:126{63}]"\SystemRoot\WinSxS\FileMaps\$$_system32_21f9a9c4a2f8b514.cdf-ms"
        5: Move File: Source = [l:250{125}]"\SystemRoot\WinSxS\Temp\PendingRenames\13b344a9d10cce010d000000381f8021.$$_system32_spp_tokens_ppdlic_0f09ba294211a24b.cdf-ms", Destination = [l:162{81}]"\SystemRoot\WinSxS\FileMaps\$$_system32_spp_tokens_ppdlic_0f09ba294211a24b.cdf-ms"
        6: Hard Link File: Source = [l:240{120}]"\SystemRoot\WinSxS\amd64_microsoft-windows-security-spp_31bf3856ad364e35_6.1.7600.16385_none_7656491f3aa3f98d\sppsvc.exe", Destination = [l:68{34}]"\??\C:\Windows\System32\sppsvc.exe"
    
    

    Looking at the timestampt, that's around 9 hours earlier than the full SFC scan run later.

    Whatever - it all seems to be OK now.

    Good luck


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, February 18, 2013 9:58 AM
    Moderator