locked
Why is the "validation" icon persisting in my system tray? RRS feed

  • Question

  • As many others have experienced, my legitimate copy of Microsoft Office recently decided it had never been validated, and failed the auto-test.

    With the help of Dan in these forums, I deleted my data.dat file, let my copy of Office go through the validation routine, and all *appears* to be well again.

    Well, almost ...

    The star-shaped icon in my system tray that suddenly appeared and was trying to get me to buy a new copy of Office, because my copy was supposedly invalid, is still there, even after a complete cold reboot.  It provides no option to switch it off.

    I've tried to remove it with TweakUI -- thinking it might be using the "Run" command in the Registry for Windows utilities on startup, but I can't find any reference to it.

    1)  What is this item for?  Why is it persisting ?  My copy of Office has been validated, and this utility provides no other option, so what's the point of it ?

    2)  How do I get it to go away ?

    Is this some new kind of Scarlet Letter, perpetually branding me as a pirate (even though I'm not !!) or putting me on some sort of probtion by constantly saying "I'm keeping an eye on you" ?  Surely there's some way to make it bugger off ?
    Monday, May 11, 2009 1:46 PM

Answers

  • Good Morning MacEachaidh,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 8:02 PM
    Monday, May 11, 2009 5:52 PM

All replies

  • Good Morning MacEachaidh,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

                                                          

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Windows” option.

     

    http://www.microsoft.com/genuine

     

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Windows.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, May 21, 2009 8:02 PM
    Monday, May 11, 2009 5:52 PM
  • Stephen,
    Thank you for responding.

    I've followed all the steps you've outlined, but they *have not* resolved the problem.  (For reference, I had already done these before I posted, which is why my frustration at the situation persisting.)


    1)  I went to http://www.microsoft.com/genuine and got the result "Validation successful!" (the same as I had previously got).


    2)  I went to http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en and got these results:

    Microsoft Genuine Advantage Diagnostic Results
    Passed    Active scripting allowed
    Passed    Display images enabled
    Passed    Computer time and date correct
    Passed    Cookies enabled
    Passed    Plug-ins enabled
    Passed    Microsoft Genuine Advantage plug-ins are installed and loaded
    Passed    Office validation ActiveX loaded
    Passed    Validation Self-help ActiveX loaded
    Passed    Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers



    3)  I ran the Diagnostic Tool, and got these results for Windows and Office:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-JC4RH-X9M38-CWCF9
    Windows Product Key Hash: cg3Ep72wY4L/hrFmh4LJBLsaxKk=
    Windows Product ID: 55276-012-6165271-22882
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BFF06E91-F886-4FB8-AD10-5439A7929F76}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 100
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFF06E91-F886-4FB8-AD10-5439A7929F76}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CWCF9</PKey><PID>55276-012-6165271-22882</PID><PIDType>5</PIDType><SID>S-1-5-21-1409082233-1425521274-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="3"/><Date>20050712000000.000000+000</Date></BIOS><HWID>8CF13A0F0184EA7C</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9D78341539E7C1A</Val><Hash>LJOgzEocGPbA6AJptSweNRzpTxY=</Hash><Pid>54186-701-4476932-17639</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 12935:MPC Computers|14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP|14030:SYNNEX TECHNOLOGY INTERNATIONAL CORP
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A



    4)  In response to the question about the installation media for my copy of Office XP:

    It is a full copy of Office XP Professional, bought retail in its original sealed packaging, and with the license certificate and hologram.  The discs themselves are hologrammed.  It isn't OEM of any kind.



    Thanks for your assistance.  This error is most frustrating.

    To clarify:  Each time I boot my computer and load up Word, it tells me it's not activated.  If I go to the Help menu and choose to activate the product, I'm told it's already been activated.  If I go to the link provided in the starfish thing in the system tray, it always tells me my copy of Office is valid, and after an hour or so the starfish goes away and Word behaves itself.  But the next time I reboot the computer, the same cycle starts all over again.

    Following a suggestion I was given by an admin person here, I've tried deleting the data.dat file and letting the entire Office activation routine to run again.  It happened automatically through the Internet, without a hitch and no error messages.  But the problem still continues.

    Last thing:  I haven't changed anything on my system, other than automatic updates from Microsoft.  But I haven't changed any hardware, or installed or deleted any applications.

    I've tried to get support from Microsoft, but they want to charge me for the incident, which I think is a bit much.  It's not as if I've done anything to cause this, so I don't see why I should have to pay for it.

    Thanks for any help you can offer.
    Bran
    Friday, May 15, 2009 1:38 PM
  • Bump.

    Does no-one have any comment to make, or help to offer?  None of the admins?

    I haven't pirated this software, so why is it behaving like I have ?
    Tuesday, May 26, 2009 12:28 AM