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Office Home and Student 2007 on Vista - online validation fails [0x80180112] RRS feed

  • Question

  • Hi, im unable to download any add ins for office due to online validation failure [0x80180112] but the tool reports no prob.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-B3F8H-YY7DH-QKHY8
    Windows Product Key Hash: zCxQq9DZdkpT638Q7+XWEcePEu0=
    Windows Product ID: 89580-447-1720155-71908
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 7a0302b2-737e-4a40-97ee-45c5fcd13d91
    Is Admin: No
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7a0302b2-737e-4a40-97ee-45c5fcd13d91</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-QKHY8</PKey><PID>89580-447-1720155-71908</PID><PIDType>5</PIDType><SID>S-1-5-21-3419411495-310792899-665690613</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0803   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>E5333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Unidentified</name><model>Prototype</model></SBID><OEM><OEMID>ÿÿÿÿÿÿ</OEMID><OEMTableID>ÿÿÿÿÿÿÿÿ</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>82323A0E95B1F10</Val><Hash>qPbF/nKIWKCnc9/ZWrPPXn7DU/k=</Hash><Pid>81602-904-1420061-68498</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Friday, June 8, 2007 9:31 PM

Answers

  • Ricardo,

     

    Sorry to hear you are having problems.  I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:

    Rename the following files:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak

     

    Next

    Please deleted the same file (data.dat) in the following folder:

    • C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data

    Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications. 

     

    Thank you,
    Stephen Holm
    OGA and WGA Program Manager


     

    Friday, June 8, 2007 11:01 PM
  • Those file locations are non-existant in Vista however reinstalling the oga seemed to solve the problem. Thx
    Tuesday, June 12, 2007 7:01 AM

All replies

  • Ricardo,

     

    Sorry to hear you are having problems.  I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:

    Rename the following files:

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat

    C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak

     

    Next

    Please deleted the same file (data.dat) in the following folder:

    • C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data

    Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications. 

     

    Thank you,
    Stephen Holm
    OGA and WGA Program Manager


     

    Friday, June 8, 2007 11:01 PM
  • Those file locations are non-existant in Vista however reinstalling the oga seemed to solve the problem. Thx
    Tuesday, June 12, 2007 7:01 AM