Answered by:
Office Home and Student 2007 on Vista - online validation fails [0x80180112]

Question
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Hi, im unable to download any add ins for office due to online validation failure [0x80180112] but the tool reports no prob.
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: 0x1
Windows Product Key: *****-*****-B3F8H-YY7DH-QKHY8
Windows Product Key Hash: zCxQq9DZdkpT638Q7+XWEcePEu0=
Windows Product ID: 89580-447-1720155-71908
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.001
ID: 7a0302b2-737e-4a40-97ee-45c5fcd13d91
Is Admin: No
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.36.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error:
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-530-645_025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>7a0302b2-737e-4a40-97ee-45c5fcd13d91</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-QKHY8</PKey><PID>89580-447-1720155-71908</PID><PIDType>5</PIDType><SID>S-1-5-21-3419411495-310792899-665690613</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0803 </Version><SMBIOSVersion major="2" minor="4"/><Date>20070130000000.000000+000</Date></BIOS><HWID>E5333507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Unidentified</name><model>Prototype</model></SBID><OEM><OEMID>ÿÿÿÿÿÿ</OEMID><OEMTableID>ÿÿÿÿÿÿÿÿ</OEMTableID></OEM></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>82323A0E95B1F10</Val><Hash>qPbF/nKIWKCnc9/ZWrPPXn7DU/k=</Hash><Pid>81602-904-1420061-68498</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>Friday, June 8, 2007 9:31 PM
Answers
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Ricardo,
Sorry to hear you are having problems. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:
Rename the following files:
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak
Next
Please deleted the same file (data.dat) in the following folder:
• C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications.
Thank you,
Stephen Holm
OGA and WGA Program Manager
Friday, June 8, 2007 11:01 PM -
Those file locations are non-existant in Vista however reinstalling the oga seemed to solve the problem. ThxTuesday, June 12, 2007 7:01 AM
All replies
-
Ricardo,
Sorry to hear you are having problems. I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Please follow the below steps:
Rename the following files:
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.dat
C:\Documents and Settings\All Users\WINDOWS\Application Data\Microsoft\Office\Data\data.bak
Next
Please deleted the same file (data.dat) in the following folder:
• C:\Documents and Settings\All Users\WINDOWS\Application Data\Office Genuine Advantage\data
Restart the computer and reinstall the OGA utility. Last validate Office and all should be operational again. Please post back should you have further complications.
Thank you,
Stephen Holm
OGA and WGA Program Manager
Friday, June 8, 2007 11:01 PM -
Those file locations are non-existant in Vista however reinstalling the oga seemed to solve the problem. ThxTuesday, June 12, 2007 7:01 AM