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One care virus scan RRS feed

  • Question

  • I just want to know if anyone else is having problems with scan mode.My computer was updated with the new one care and when I try to do a virus scan it just keeps on scanning without ever stopping,even the short scan just keeps on scanning.This just started after the onecare 2.0 update. HELP please.

    Friday, December 21, 2007 11:17 PM

Answers

All replies

  • Yes, this has been reported by others and the OneCare developers are trying to determine the cause. You will see a number of other threads on the problem in the antivirus and tune-up topics.

    -steve

     

    Saturday, December 22, 2007 3:40 AM
    Moderator
  • What is going on with this program?? worthless!! My scans and wont stop. Along with that my whole system is now running slow and Live scan will not let me view scans. There has to be a virus that has attached it's self to the program world wide. All the pople that I know that uses One Care virus scan are having problems.

    Thursday, January 17, 2008 12:59 AM
  • Please see this thread - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2008959&SiteID=2

     

    If that doesn't help, please contact support - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    If it fails to validate your subscription, select the option that you are using a trial or beta copy and you can proceed to email support without validation once you've signed in.

    -steve
    Thursday, January 17, 2008 2:22 AM
    Moderator
  • Add me to the list. I decided to let One Care run and see what happens. After 28 hours, the scan window shows 1% complete. Instead of zipping through files, it sits on each one for up to a minute. The good part? - It seems to reliqnuish resources when you want to launch any other application. I'll give MS a week and then I shall have to go back to tried and true products.

     

     

    Saturday, January 19, 2008 6:04 PM
  •  VerneCam wrote:

    Add me to the list. I decided to let One Care run and see what happens. After 28 hours, the scan window shows 1% complete. Instead of zipping through files, it sits on each one for up to a minute. The good part? - It seems to reliqnuish resources when you want to launch any other application. I'll give MS a week and then I shall have to go back to tried and true products.

     

     

    This will probably resolve your problem - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2707364&SiteID=2

    If not, please contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    And, based on the first link I posted, if you don't get results with the information in that post, the update for OneCare to address 2.0 upgrade issues is expected on or about 1/31, but may be later - so a week isn't going to work, unfortunately.

    -steve

    Sunday, January 20, 2008 3:22 AM
    Moderator