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toshiba satellite says windows not genuine RRS feed

  • Question

  • I am the original owner of a toshiba satellite that started bugging me yesterday about not having a genuine copy of windows.  I bought this computer new from bestbuy about 20 months ago. 

    I hope to avoid a reinstall of windows if at all possible, as I have office and ArcGis, and a bunch of other programs that are very time consuming to install.  Any help is greatly appreciated.

    I downloaded and ran the "Microsoft Genuine Advantage Diagnostic Tool (1.9.0027.0)" below you can find the output. 

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {9CD13AE2-78B0-469E-980E-5849A34117D7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\dp\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9CD13AE2-78B0-469E-980E-5849A34117D7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-1882909722-3539803772-3655645583</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20100414000000.000000+000</Date></BIOS><HWID>C4683807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACB09304CD266AC</Val><Hash>odd2QldeGXipDTXDIcuJBae29MA=</Hash><Pid>81599-854-5905423-65564</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2512011
    Installation ID: 005406487535754605434204779206522453379972319562719464
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: W8DQG
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 10/12/2011 9:22:43 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:11:2011 16:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GGa/ABCjmgInwQznmKmyVon/Gg8VKjU4Ep2Vg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      WDAT            INTEL         Calpella
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            INTEL         SataAhci
      ASPT            INTEL         Calpella
      SSDT            INTEL         SataAhci



     

    Wednesday, October 12, 2011 1:32 PM

Answers

  • I am referring to the system image backup, not file backups or restore points.  If you made a system image backup then you can use it to recover your system drive to the condition of the drive when the backup was created.  (The system image restore is an all or nothing.  It cannot be used to restore individual files.)

    System Restore does not use a system image.  To restore a system image you created at an earlier time you need to use the Backup and Restore center.

    You need to use a maginifying glass when examining your COA key.  When you do finally get it right, go old school and write it down someplace.  The manufacturer cannot help you recover it.  B and 8 commonly are confused and both are used in PKs.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 7:18 PM
    Answerer

All replies

  • Try System Restore to a point several days before this started.  Click Start, type "system restore", Enter, and follow the directions.

    If that does not work, use the product key printed on the label on the bottom of your computer (or in the battery compartment) to reactivate.  Press WinKey + Pause/Break, scroll to the bottom of the system properties page, and click the Change Product Key link.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 2:15 PM
    Answerer
  • I appreciate your quick response!

    I have tried using system restore, going back a couple days and then over a month.  Regardless, the problem persists.  I am not sure, however, if there might be a different restore option that I can try.  I open "backup and restore", then choose "recover system settings or your computer"  then I click "Open System Restore", click yes to UAC dialog.  Then I choose a date to go back to and let it run.  Upon restart, windows notified me that my copy may be counterfeit.

    When I try to update the key, using the number printed with a fancy windows logo on the bottom of my toshiba satellite, the number is accepted by the dialog box (i.e. it has the correct format), but after a minute or so I am informed "the product key you have entered does not appear to be a valid windows 7 product key.   Please check your product key and type it again".  A couple of the numbers are a little smudged, but nothing I try as an alternative (i.e. O vs Q) is accepted as having the right format, so I'm fairly confident that I'm reading the key correctly.

    I have tried running swf /scannnow from an administrative rights command prompt, and no errors are reported.  

    The only thing that I did before this problem came up that I can remember is updating paint.net.  However, going back well before then, as I state above, does not fix the problem.

    Perhaps I need to somehow do a more thorough restore?  

    Wednesday, October 12, 2011 4:39 PM
  • "Douglas Fresh" wrote in message news:f015c6b2-a472-4eb0-95da-668776a59a94...

    I appreciate your quick response!

    I have tried using system restore, going back a couple days and then over a month.  Regardless, the problem persists.  I am not sure, however, if there might be a different restore option that I can try.  I open "backup and restore", then choose "recover system settings or your computer"  then I click "Open System Restore", click yes to UAC dialog.  Then I choose a date to go back to and let it run.  Upon restart, windows notified me that my copy may be counterfeit.

    When I try to update the key, using the number printed with a fancy windows logo on the bottom of my toshiba satellite, the number is accepted by the dialog box (i.e. it has the correct format), but after a minute or so I am informed "the product key you have entered does not appear to be a valid windows 7 product key.   Please check your product key and type it again".  A couple of the numbers are a little smudged, but nothing I try as an alternative (i.e. O vs Q) is accepted as having the right format, so I'm fairly confident that I'm reading the key correctly.

    I have tried running swf /scannnow from an administrative rights command prompt, and no errors are reported. 

    The only thing that I did before this problem came up that I can remember is updating paint.net.  However, going back well before then, as I state above, does not fix the problem.

    Perhaps I need to somehow do a more thorough restore? 

    The only ‘more thorough’ one available to you is a full recovery to ex-factory condition – which would delete all data and programmes from your PC.
    For which version and edition of Windows is the computer licensed, according to the COA Sticker on the case??
    try this...
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 4:51 PM
    Moderator
  • the cmd prompt reported that the software protection service was stopped, but the rename was not allowed.  I navigated to the file in windows explorer, turned off software protection service with services.msc, then I was able to change tokens.dat to tokens.bar. 

    Windows still says the copy is not genuine.  The serial number that was in my clipboard after changing the tokens file was different than the one on the bottom of my computer; I can't imagine how a validly formatted serial number(but invalid for activation) made its way into my clipboard, but when I hit control-v, that's what showed up in the product key box.  I tried both this number for activation and the one on the bottom of my satellite laptop (no luck). I also notice that the last 15 digits (after 10 asterisks) of the "product key" in the MGAdiag report is totally different from the product key that I've been entering.  

    Is it normal that I've seen three product keys, two of which I do not recognize?  

    The sticker on my coa doesn't say a windows version, only the key, and the following numbers, to the right of the barcode: x15-53758 and above the bar code and product key: 00196-046-844-382

    I presume the product key I do not want to post online.  hopefully these other number are all ok.

    here's the report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG

    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=

    Windows Product ID: 00359-OEM-8992687-00057

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {D46551E5-34CA-43C4-98D0-FEE412BB29E9}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\dp\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D46551E5-34CA-43C4-98D0-FEE412BB29E9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-1882909722-3539803772-3655645583</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.30</Version><SMBIOSVersion major="2" minor="6"/><Date>20100414000000.000000+000</Date></BIOS><HWID>C4683807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACB09304CD266AC</Val><Hash>odd2QldeGXipDTXDIcuJBae29MA=</Hash><Pid>81599-854-5905423-65564</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00178-926-800057-02-1033-7601.0000-2852011

    Installation ID: 005406487535754605434204779206522453379972319562719464

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: W8DQG

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 3

    Trusted time: 10/12/2011 1:29:12 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 10:12:2011 13:27

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GGa/ABCjmgInwQznmKmyVon/Gg8VKjU4Ep2Vg==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC TOSINV TOSINV00

      FACP TOSINV TOSINV00

      HPET TOSINV TOSINV00

      BOOT TOSINV TOSINV00

      MCFG TOSINV TOSINV00

      WDAT INTEL Calpella

      ASF! TOSINV TOSINV00

      SLIC TOSINV TOSINV00

      SSDT INTEL SataAhci

      ASPT INTEL Calpella

      SSDT INTEL SataAhci

     

     

    Wednesday, October 12, 2011 5:38 PM
  • "Douglas Fresh" wrote in message news:1d9ba5f2-f921-4d2e-ae30-474800c6f26b...

    the cmd prompt reported that the software protection service was stopped, but the rename was not allowed.  I navigated to the file in windows explorer, turned off software protection service with services.msc, then I was able to change tokens.dat to tokens.bar.

    Windows still says the copy is not genuine.  The serial number that was in my clipboard after changing the tokens file was different than the one on the bottom of my computer; I can't imagine how a validly formatted serial number(but invalid for activation) made its way into my clipboard, but when I hit control-v, that's what showed up in the product key box.  I tried both this number for activation and the one on the bottom of my satellite laptop (no luck). I also notice that the last 15 digits (after 10 asterisks) of the "product key" in the MGAdiag report is totally different from the product key that I've been entering. 

    Is it normal that I've seen three product keys, two of which I do not recognize? 

    The sticker on my coa doesn't say a windows version, only the key, and the following numbers, to the right of the barcode: x15-53758 and above the bar code and product key: 00196-046-844-382

    I presume the product key I do not want to post online.  hopefully these other number are all ok.

    here's the report:

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG

    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=

    Windows Product ID: 00359-OEM-8992687-00057

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: W8DQG

    License Status: Notification

    Notification Reason: 0xC004F063.

    Remaining Windows rearm count: 3

    Trusted time: 10/12/2011 1:29:12 PM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

     

     
     

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

    A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates.

    B) COA SLP: This is the Product key that you see on the sticker on the side, bottom or (for some laptops) in the battery compartment of your computer. It is a valid product key, but should only be used in limited situations (such as when the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone.

     

    You need to use the COA_SLP Key – NOT the OEM_SLP Key to re-activate. For whatever reason, there is a disjoint in the self-activation system which has broken it, and only using the COA Key will work now.

    You will need to activate by phone.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 5:44 PM
    Moderator
  • I found the following article: http://support.microsoft.com/kb/950929/

    but when I choose "activate windows now", the options are different

    Should I just use the number listed in the dialog box in the tutorial?  

    Many thanks Noel!  

    Wednesday, October 12, 2011 5:59 PM
  • "Douglas Fresh" wrote in message news:9fda9445-5aff-4573-aaf0-60e5c969ec6a...

    I found the following article: http://support.microsoft.com/kb/950929/

    but when I choose "activate windows now", the options are different

    Should I just use the number listed in the dialog box in the tutorial? 

    Many thanks Noel! 

    Stick with the script please :)
    Use the Type a different Key button, and enter the COA sticker Key
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 6:11 PM
    Moderator
  • Notice it says, "Buy a new product key online."

    Did you buy a new product key?  If not, this wizard does not apply to your situation. 

    If you can't read the OEM COA product key on the label on your computer (or in the battery compartment) then you need to use the recovery media to reinstall Windows.  Since the OEM SLP product key is embedded in the recovery media it will automatically activate without your entering any key as long as the SLIC flag in the BIOS is detected by the software. 

    If you don't have recovery media or a recovery partition on the hard drive, you need to order recovery media from Toshiba or a third party like Recovery-Disks.com.  You should have the recovery disks in any case.

    The product key that is showing in your MGADiag report is the embedded key and cannot be used to manually activate Windows.  That is what the OEM COA key is for.  You will not detect any key recorded in Windows that you can use to manually activate Windows.  I have no idea what number you are seeing in the dialog box, but it is not a usable product key.

    If you don't want to do time-consuming software installations in the future, you do understand that you need to maintain an image backup of your computer, don't you?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 6:15 PM
    Answerer
  • "Cbarnhorst" wrote in message news:b142783d-b95e-48e0-b8a7-247cc88fd746...

    Notice it says, "Buy a new product key online."

    Did you buy a new product key?  If not, this wizard does not apply to your situation.

     


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
     
    The Enter a new Key button DOES apply here, Colin :)
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 6:25 PM
    Moderator
  • But he did not buy a new product key and isn't finding his COA key. 


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 6:32 PM
    Answerer
  • I'm a little confused now, but perhaps I did not adequately explain the attempts I've made to fix the problem.

    The problem at this step is that when I choose to enter a different key, and I enter the COA key from the bottom of my computer, activation fails.  I've tried it at least 5 time now, and I've tried using similar characters for the ones that are difficult to read (as I said in an earlier post), but none of the alternate characters is allowed (e.g. not sure if its a Q or 0 or O, but only Q is accepted, the other characters won't even show up if I type them and a little box comes up saying something about the wrong format.  I can read the COA number fairly well, its really only the Q that is slightly ambiguous).

    not sure what Noel meant by "stick with the script".  I was simply trying to find a phone number to call, per Noel's suggestion, since the other options don't seem to be working.  

    Colin, I have full backup options turned on, so an image is stored in the backup on an external harddrive- is this what you're referring to?  I thought that perhaps a more full restore option would utilize this image rather than rolling back a set of system files, which is what appears to be happening when I choose restore. 

    I do appreciate y'alls persistence!


    Wednesday, October 12, 2011 6:36 PM
  • "Cbarnhorst" wrote in message news:a16b6f78-d6a5-4e15-b710-fbc92e004230...

    But he did not buy a new product key and isn't finding his COA key.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
    He did find his COA Key – but it appears not to be working.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 6:51 PM
    Moderator
  • I am referring to the system image backup, not file backups or restore points.  If you made a system image backup then you can use it to recover your system drive to the condition of the drive when the backup was created.  (The system image restore is an all or nothing.  It cannot be used to restore individual files.)

    System Restore does not use a system image.  To restore a system image you created at an earlier time you need to use the Backup and Restore center.

    You need to use a maginifying glass when examining your COA key.  When you do finally get it right, go old school and write it down someplace.  The manufacturer cannot help you recover it.  B and 8 commonly are confused and both are used in PKs.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 7:18 PM
    Answerer
  • If I have to use my recovery DVDs, is it possible to combine those with the backup information I have stored on my external hard drive  to recover installed programs?  

    If not, when I set up backup and chose for backup to create an image, is it that image which is being used when I implement system restore?

    Thanks!

    Wednesday, October 12, 2011 7:18 PM
  • "Douglas Fresh" wrote in message news:f06c8700-8bd5-49bf-9748-38a3afb47407...

    I'm a little confused now, but perhaps I did not adequately explain the attempts I've made to fix the problem.

    The problem at this step is that when I choose to enter a different key, and I enter the COA key from the bottom of my computer, activation fails.  I've tried it at least 5 time now, and I've tried using similar characters for the ones that are difficult to read (as I said in an earlier post), but none of the alternate characters is allowed (e.g. not sure if its a Q or 0 or O, but only Q is accepted, the other characters won't even show up if I type them and a little box comes up saying something about the wrong format.  I can read the COA number fairly well, its really only the Q that is slightly ambiguous).

    not sure what Noel meant by "stick with the script".  I was simply trying to find a phone number to call, per Noel's suggestion, since the other options don't seem to be working. 

    Colin, I have full backup options turned on, so an image is stored in the backup on an external harddrive- is this what you're referring to?  I thought that perhaps a more full restore option would utilize this image rather than rolling back a set of system files, which is what appears to be happening when I choose restore.

    I do appreciate y'alls persistence!


     
     
    Please don’t go off and do things on your own – they can have unpredictable results, and make life more difficult for everyone.
     
    There can be other problems with backups – are you sure that your backup was done before the problem arose? Does the backup actually work? (have you ever tested it?) What type of backup is it anyhow – it would need to be a full system backup (or at least the C: drive)
     
    0and O, I and 1 are ‘forbidden’ characters to reduce confusion – as are one or two others I can never remember (!).
    System Restore returns the System files and Registry contents (as well as items in the Program Files folders and some other system-related folders to the state in which they were at the time to which you do the restore.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, October 12, 2011 7:21 PM
    Moderator
  • If I have to use my recovery DVDs, is it possible to combine those with the backup information I have stored on my external hard drive  to recover installed programs?  

    If not, when I set up backup and chose for backup to create an image, is it that image which is being used when I implement system restore?

    Thanks!


    No.  Both methods completely overwrite the hard drive.  See my last post.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, October 12, 2011 7:22 PM
    Answerer
  • OK, so our last posts were at the same time, so you've already answered part of the questions I asked.  

    I would much rather do a system image restore than use my recovery dvds and reinstall all my programs.

    How far back do I need to go to ensure I go back far enough?  Is a day before I saw the first message sufficient? If not a day, what's a good  margin for error, two weeks?  

    I use dropbox as a further backup measure for all of my documents, so the system image restore essentially risks only that I waste more precious time.

     

     


    Wednesday, October 12, 2011 7:26 PM
  • Douglas, I had a similar problem after having a new hard drive installed on my laptop and having my back up system image copied to my new drive.

     

    I tried something I found on a thread that seems to have fixed my problem. I found it on this thread: http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/3b716d4c-fb5f-411b-9aee-38af1c529336

    and I used Humprey's solution, which was to update the Intel Rapid Storage Technology Driver. It is a simple download from http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product.

     

    I saw from other writers that it worked for people who didn't have HPs and for people whose hard drives were less than 700GB.  (Mine was a Toshiba, 500GB.)

     

    This fixed everything for me, the message about Windows not being genuine and the problem of not being able to update. The only thing it didn't fix was my Toshiba BIOS recognition by the "Health Monitor", but I found another thread for that.

     

    I did not have to re-install Windows or re-enter the product key. Just downloaded the updated drive for Intel. I am not a technician, so I don't know why this worked but it did.

    Friday, October 14, 2011 6:34 AM
  • "lassieowl" wrote in message news:a6bf7544-8049-46ef-aa76-9174abbae4d6...

    Douglas, I had a similar problem after having a new hard drive installed on my laptop and having my back up system image copied to my new drive.

     

    I tried something I found on a thread that seems to have fixed my problem. I found it on this thread: http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/3b716d4c-fb5f-411b-9aee-38af1c529336

    and I used Humprey's solution, which was to update the Intel Rapid Storage Technology Driver. It is a simple download from http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product.

     

    I saw from other writers that it worked for people who didn't have HPs and for people whose hard drives were less than 700GB.  (Mine was a Toshiba, 500GB.)

     

    This fixed everything for me, the message about Windows not being genuine and the problem of not being able to update. The only thing it didn't fix was my Toshiba BIOS recognition by the "Health Monitor", but I found another thread for that.

     

    I did not have to re-install Windows or re-enter the product key. Just downloaded the updated drive for Intel. I am not a technician, so I don't know why this worked but it did.

    Interesting solution – but is suspect that it’s a very different problem.
     
    Douglas – if you care to try it, please do, but ONLY if your system already has the IRST driver installed.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, October 14, 2011 9:05 AM
    Moderator
  • I appreciate immensely all of y'all's help.  In the end, it turns out I was misreading the activation key.  Everything is back to normal.  Again, Many thanks!
    Friday, October 14, 2011 3:37 PM
  • "Douglas Fresh" wrote in message news:3f17c560-ae20-4cbc-9d01-969469f64090...
    I appreciate immensely all of y'all's help.  In the end, it turns out I was misreading the activation key.  Everything is back to normal.  Again, Many thanks!
     
     
    Glad it was so simple – good luck
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 16, 2011 6:17 AM
    Moderator