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After 6 months, Windows 7 complains it's not genuine RRS feed

  • Question

  • I built up a computer last August. The OS is Windows 7 Ultimate 64-bit OEM purchased from NewEgg. Today, after six months of use, I get a message every few hours complaining that Windows is not genuine. <Control Panel | System> thinks it's activated and genuine. Here's the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QFQ8X-38HXM-BYYT3
    Windows Product Key Hash: qepYApeQIQND6Zd4utB0azzAbpE=
    Windows Product ID: 00426-OEM-9154295-95241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {80BB2DB1-5B60-412E-A74B-F905DB89F8D3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Access 2003 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Jan\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{38532ED2-CDF7-45E3-8348-9E3966B8E959}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BYYT3</PKey><PID>00426-OEM-9154295-95241</PID><PIDType>3</PIDType><SID>S-1-5-21-1443232251-1861688707-3949597773</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0703   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>9EB83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>116D804E165DEC</Val><Hash>Ceph8fh87h4vio5MDGsXOMMTYd4=</Hash><Pid>70136-758-1356535-55008</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>454170B8FCB0F30</Val><Hash>vjNUFCjCiR2/yW/QqJSAXvb5njA=</Hash><Pid>81602-920-2556343-68483</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration


    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAQACAAAAAQABAAEAonZguWqvDFRK2LZjXlIcIe7iYj2mTrae6oI=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   022410  APIC1223
      FACP   022410  FACP1223
      HPET   022410  OEMHPET
      MCFG   022410  OEMMCFG
      OEMB   022410  OEMB1223
      OSFR   022410  OEMOSFR
      SSDT   DpgPmm  CpuPm

    Note above, "Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration." Might this have occurred when I reregistered some dll's while attempting (unsuccessfully) to get manual set restore point operational (another thread)?

    Running <slui.exe 4> as advised elsewhere appears to do nothing.

    Wednesday, February 2, 2011 8:47 AM

Answers

  • "JonWoellhaf" wrote in message news:e17a0621-8def-4a92-b28a-2e81832c4bdb...

    I built up a computer last August. The OS is Windows 7 Ultimate 64-bit OEM purchased from NewEgg. Today, after six months of use, I get a message every few hours complaining that Windows is not genuine. <Control Panel | System> thinks it's activated and genuine. Here's the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QFQ8X-38HXM-BYYT3
    Windows Product Key Hash: qepYApeQIQND6Zd4utB0azzAbpE=
    Windows Product ID: 00426-OEM-9154295-95241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Note above, "Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration." Might this have occurred when I reregistered some dll's while attempting (unsuccessfully) to get manual set restore point operational (another thread)?


    Running <slui.exe 4> as advised elsewhere appears to do nothing.


    It's possible that the tampered file reference is caused by that - I'd run an SFC  /SCANNOW and see if it can fix that issue.
    The other error indicates a problem with the licensing store (It may resolve itself when you get the Tamper sorted - if not, read on)
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Reboot
     
    Run MGADiag again, and post the report

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, February 2, 2011 11:53 PM
    • Marked as answer by Darin Smith MS Monday, February 7, 2011 10:26 PM
    Wednesday, February 2, 2011 11:39 AM
    Moderator

All replies

  • "JonWoellhaf" wrote in message news:e17a0621-8def-4a92-b28a-2e81832c4bdb...

    I built up a computer last August. The OS is Windows 7 Ultimate 64-bit OEM purchased from NewEgg. Today, after six months of use, I get a message every few hours complaining that Windows is not genuine. <Control Panel | System> thinks it's activated and genuine. Here's the diagnostic report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QFQ8X-38HXM-BYYT3
    Windows Product Key Hash: qepYApeQIQND6Zd4utB0azzAbpE=
    Windows Product ID: 00426-OEM-9154295-95241
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.001


    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000800
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration

    Note above, "Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration." Might this have occurred when I reregistered some dll's while attempting (unsuccessfully) to get manual set restore point operational (another thread)?


    Running <slui.exe 4> as advised elsewhere appears to do nothing.


    It's possible that the tampered file reference is caused by that - I'd run an SFC  /SCANNOW and see if it can fix that issue.
    The other error indicates a problem with the licensing store (It may resolve itself when you get the Tamper sorted - if not, read on)
     
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Reboot
     
    Run MGADiag again, and post the report

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, February 2, 2011 11:53 PM
    • Marked as answer by Darin Smith MS Monday, February 7, 2011 10:26 PM
    Wednesday, February 2, 2011 11:39 AM
    Moderator
  • I'm having a basically identical problem, except I purchased my laptop new from a local computer store, with Windows 7 pre-installed. Now I get messages telling me it's not genuine. According the MGADiag, the license key is different from the one on the sticker on the back of my laptop. I've been to System in the Control panel, where I was told I'd see a link to "Change product key", but there is none there. I've also taken the above advice, and run SFC /SCANNOW, as well as recreating the licensing store. When I get to step 9, nothing happens after that. No Windows Activation dialog comes up. Tried multiple times.

    What about using a 3rd party program to change my license key to match the sticker on the back?

    Really, I'm doing all this to avoid just phoning to the tech support...

    Any answers would be most helpful.

    Thanks
    Wednesday, February 2, 2011 6:23 PM
  • You should post your MGADiag report in a new thread.  That is the best way to get full help.  Many think they have identical problems but most don't.
    Wednesday, February 2, 2011 6:30 PM