Windows 7 Home Premium "Not Genuine" - Lenovo ThinkPad

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  looks like you have Vistalizator installed.

  see here:  

  http://social.microsoft.com/Forums/en/genuinewindows7/thread/6f6b1cb8-e84e-4c1f-a2ac-181a77d2f772

  
  

  • Edited by george1009Editor Friday, December 21, 2012 4:28 AM

  Friday, December 21, 2012 4:20 AM

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  Thanks, but I don't think Vistalizator has been installed. I certainly didn't install it myself, and the laptop was bought directly from Lenovo with the OS preinstalled. I searched C: for vistalizator.exe and didn't find anything. I also followed the advice in the support article http://support.microsoft.com/kb/2105247 mentioned by the above post, but the only language that's listed under registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MUI\UILanguages is en-US. The article states "if only one language appears under this subkey... the information that is provided in this article will not resolve your issue".

  
  
  
  

  • Edited by martinleroux Friday, December 21, 2012 11:42 PM

  Friday, December 21, 2012 10:57 PM
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  Odd - that set of errors is really pretty specific to a Vistalizator installation.

  Please confirm that you  purchased this machine in the US, with an (US) English OS.

  Just in case there's something else going on....

  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, December 22, 2012 12:08 AM

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  Yes, I bought this in the US directly from Lenovo and the OS is US English.
  

  I ran CHKDSK and SFC - no error messages. 

  Here's a link to CBS.log: http://sdrv.ms/UPb3HR

  Here's a new MGADiag report:

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
  Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
  Windows Product ID: 00359-OEM-8992687-00249
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {79ED3997-F7A3-4663-81B0-EC26DFF3C0E5}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120830-0333
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\en-US\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
  File Mismatch: C:\Windows\system32\en-US\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
  File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{79ED3997-F7A3-4663-81B0-EC26DFF3C0E5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-4010587515-2021014904-2723403176</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2352CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>G7ET60WW (2.02 )</Version><SMBIOSVersion major="2" minor="7"/><Date>20120911000000.000000+000</Date></BIOS><HWID>1AB80200018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-G7   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800249-02-1033-7601.0000-3022012
  Installation ID: 010586590345046686739504159626715963834982673826565461
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: FJQKD
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 12/21/2012 8:34:37 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x000000000000EF60
  Event Time Stamp: 12:21:2012 15:12
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
  Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
  Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
  Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
  Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
  Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
  Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAln1kGG4y4Z6A3MJYAgxqS0bEPgNA9JZj
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-G7   
    FACP LENOVO TP-G7   
    HPET LENOVO TP-G7   
    MCFG LENOVO TP-G7   
    SLIC LENOVO TP-G7   
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-G7   
    FPDT LENOVO TP-G7   
    ASF! LENOVO TP-G7   
    UEFI LENOVO TP-G7   
    UEFI LENOVO TP-G7   
    POAT LENOVO TP-G7   
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-G7   
    DBG2 LENOVO TP-G7   
  
  

  
  

  
  

  • Edited by martinleroux Saturday, December 22, 2012 3:42 AM

  Saturday, December 22, 2012 3:36 AM
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  The SFC found no problems.

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Method 2)

   

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

   

  Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, December 22, 2012 9:12 AM

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  Okay. Here's what I see in CheckSUR.log. It's very brief.

  =================================
  Checking System Update Readiness.
  Binary Version 6.1.7601.21645
  Package Version 17.0
  2012-12-22 21:55
  
  Checking Windows Servicing Packages
  
  Checking Package Manifests and Catalogs
  
  Checking Package Watchlist
  
  Checking Component Watchlist
  
  Checking Packages
  
  Checking Component Store
  
  Summary:
  Seconds executed: 202
   No errors detected
  

  
  

  Sunday, December 23, 2012 5:09 AM
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  Any advice on what else I could try? Thanks for your help!

  Wednesday, December 26, 2012 5:27 PM
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  Sorry, Martin - I hadn't forgotten you!.

  I was hoping that the results from another similar thread would give me a lead on the problem - but we ended up having to do a repair install for lack of time.

  That's really all I can offer you as a solution, except perhaps contacting MS WGA Support for assistance (and they are likely to tell you to reinstall)

  WGA Support can be found here

   

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

   

  Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

   

  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Noel D PatonModerator Saturday, December 29, 2012 12:00 PM
  • Marked as answer by Noel D PatonModerator Saturday, January 5, 2013 10:02 AM

  Wednesday, December 26, 2012 6:07 PM

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  Recent experience with Lenovo desktop computers with W8 shows that Lenovo-installed programs were lacking in compatibility with W8, breaking Windows Updates.

  On the off chance that a Lenovo installed supplemental program (or perhaps an update to same caused a previously fine program to now be a problem) could be the culprit, try a clean boot with MS-only programs and services and run the system for a while, and maybe run a new mgadiag, just in case.

  Here's how:  http://support.microsoft.com/kb/929135?wa=wsignin1.0

  Thursday, December 27, 2012 4:27 PM