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  Hi Bill,

  Can I get some additional information regarding your issue?  When you say you returned your two copies of Microsoft Office 2003, did you purchase those copies directly from Microsoft?  Or by return, do you mean you submitted them through the counterfeit program as part of the validation failure?

  What country are you located in?  Are you in the U.S.?

  Once we get this information, I'll touch base with another one of our PM's here (Phil Liu) and have him look into this for you.

  Thanks,
  Michelle

  Tuesday, December 19, 2006 9:57 PM
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  I live in South Dakota, USA. The discs were returned to Microsoft as part of a validation failure. I filled out a piracy form and enclosed both invoices to show where I purchased the software (not Microsoft). I have  a scan of the discs that were sent to Microsoft and the return receipt scanned in but do not know how to attach them to this post. Thank you for responding so promptly.

  Saturday, December 23, 2006 4:00 AM
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  Bill,

  Did you obtain any word back from Microsoft one way or another?  It can take up to 4-6 weeks to have the evaluation vendor determine if the counterfeit copy of Office submitted was high quality or not. 

  Please confirm.

  Thanks,
  Michelle

  Thursday, January 25, 2007 10:00 PM
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  I did get an answer and it was that I was sent the incorrect version. I was sent a volume license version (genuine) but I am not qualified for that version. I was told I can order a new copy at reduced price but can not find the right place to order the product to get the reduced price. Can you give me a url to the ordering site.

  Wednesday, February 21, 2007 4:24 AM
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  Bill S1 wrote:

  I did get an answer and it was that I was sent the incorrect version. I was sent a volume license version (genuine) but I am not qualified for that version. I was told I can order a new copy at reduced price but can not find the right place to order the product to get the reduced price. Can you give me a url to the ordering site.

  Hi Bill,

  Thank you for following up and letting me know what happened, I appreciate that. 

  What you can do is this.  Click this link to validate your copy of Windows:  http://www.microsoft.com/genuine/downloads/Validate.aspx?displaylang=en - on the page that provides you information about the validation failure, you will see some of the options for obtaining genuine software.  There is an online option, or I think if you click the link to see 'all options' you can see all the potential options available for obtaining genuine software.

  Just review the site and choose the option that works best for you.

  Good luck and please let us know if you have any other questions.

  Thanks,
  Michelle

  Thursday, February 22, 2007 12:52 AM
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  The link was for validating Windows. I found the office validation site and failed again but was offered no information as to ordering at reduced price. What I did find was this:

  For those customers who have failed Office validation and do not qualify for, or choose not to take advantage of, the complimentary offer, Microsoft will provide an Office Genuine Advantage Kit. This kit will be available for the following Office editions at special online prices:

  • Microsoft Office Professional Edition
  • Microsoft Office Small Business Edition
  • Microsoft Office Student and Teacher Edition

  Where do I go, to order a Valid copy at the "special online prices"? Thanks for your help.

  Friday, February 23, 2007 3:57 AM
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  Thanks for no answer.

  I have joined the open office group and say so long to MS Office.

  Friday, March 16, 2007 2:24 AM
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  Hi Bill,

  I apologize for not replying sooner.  Unfortunately, the way my account is setup internally I do not get the 'alert me' ping backs from the forum so I was not aware that you replied.  I certainly hope you have not completely given up on Microsoft Office.  If you haven't and still want to consider it, you can follow these steps to see the online price available.

  1) From the PC that is failing Office validation, go to the validate Office link:  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en
  
  2) From the web site failure page, you can expand the failure details (which will show which Office products failed validation; they will be shown in red).
  
  3) If you already know the failure details, there is a GET GENUINE NOW button available on the web page.
  
  4) Click the GET GENUINE NOW button.
  
  5) In the middle of the web page there should be a section (box) that has three tabs available.  Make sure the ONLINE OFFER tab is clicked. 
  
  6) The ONLINE OFFER section will show you the price of the Office Edition available online.  There is a drop down which will also show which Office versions are currently available online.

  The other tabs available are COMPLIMENTARY OFFER and OTHER OPTIONS.  I think that you may have already used the complimentary offer tab when you sent in your volume license media initially (but I could be incorrect). 

  I hope this information helps.  Please let me know and I hope you do accept my sincere apology.
  
  Thanks,
  Michelle

  Monday, March 19, 2007 9:46 PM
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  Thanks for trying to walk me through this like I'm three years old. But the bottom line is, I have no such button on any of the pages I have tried. This is what I see:

  Validation Results 

  Validation Results

  This computer has failed validation. Expand for details. Microsoft Office XP Professional: Validation Incomplete: Office Must Be Activated The validation process could not be completed because your copy of Microsoft Office has not been activated. Activate Office now Start any Office application. The activation wizard will walk you through the steps required to activate Office. For additional instructions, or if you have problems activating Office and Office applications, visit knowledge base article # 828958. To learn more about benefits of product activation, visit the How to Tell site. I was unable to activate Office If you are unable to activate Office by following the steps above or using the methods in the knowledge base article, the copy of Office on your computer may be counterfeit or may have been installed incorrectly. What could prevent activation? If your computer is new, the copy of Office installed on your computer may be counterfeit or may have been incorrectly installed. If Office was installed or upgraded on an existing computer: The copy of Office you installed on your computer may be counterfeit. A third party, such as a repair shop, may have installed Office incorrectly or used a counterfeit copy. [0x80180101] Microsoft Office Standard Edition 2003: Validation Failed The product key used to install Office has been blocked by Microsoft. [0x80180114] Show details [0x80180101]

  Counterfeit software can expose you to spyware and viruses Counterfeit software can open the door to viruses, spyware, and other vulnerabilities that can destroy data and capture your personal information. Web sites offering cheap or "free" software and hacks can infect computers, leaving them vulnerable. Make sure your software is genuine to avoid the risks associated with counterfeit software. Maintain the reliability of your Office software through access to Product Support and convenient access to the latest Office updates. Additional Links Common validation failure scenarios. Review frequently asked questions Report suspected piracy View a printable report Microsoft Genuine Advantage Forum (English Only).

   

  Obviously not exactly correct, but you get the picture. You have all my information on file. Just have someone call or Email me. I do need assistance. Please. I would like to be legal again.

  Friday, April 6, 2007 3:33 AM
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  I received the following Email and it appears that this issue will finally be resolved satisfactorily.

   

   

  Dear Mr. Sports,

   

  I am following up with you on behalf of Steve B****** regarding your concerns about validation with your copies of Office 2003. I have placed an order for 2 copies of Office 2003, which you should receive within 2 – 4 weeks, probably sooner.

   

  I apologize for any inconvenience this has caused and want to thank you for taking the time to share your comments. Please let me know if you have any questions.

  Thursday, May 17, 2007 3:29 PM
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  Some one marked this as answered. Not me... I will mark it as answered when I receive the disks as promised. It has been 4 weeks and still no Disks. I will continue to wait for another couple weeks. This has been going on since November 2006.

  Friday, June 1, 2007 10:57 PM
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  Bill what's your order number and Country?

   

  I'll look up your information and find out whats going on.

   

  I agree this is NOT acceptable and will ensure our Director hears about this issue.

   

  -phil

  Tuesday, June 5, 2007 1:29 AM
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  I

  I finally got the advantage kit today. This has been the most difficult experience of my life. It does feel mighty good now that I am a legal "card carrying" Office user again. This is the end of the thread thanks all.

  Friday, June 8, 2007 1:32 AM
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  Bill,

   

  We are glad the Kit arrived and now you are a "card carrying" Office user again :-).  Thanks for having patients. Take care and please post here again if we may be of further assistance. 

   

   

  Regards,

   

  Stephen Holm, MS

  OGA Forum Manager

   

   

   

  Friday, June 8, 2007 5:52 PM