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Windows Activation Error RRS feed

  • Question

  • Can anyone help me, I have been looking in forums and on the Windows help site for a week and I still cannot resolve my problem.

    Recently got a pop-up saying I may be running counterfeit software, which has never happened before as I have my laptop now for over a year. 

    I have tried the Windows solution to run cmd and type net start slsvc, I have gotten back


    The software licensing could not be started.
    A system error has occurred.

    System error 57346 has occurred.

    The system cannot find message text for message number 0xe002 in the message file for BASE.


    Now I have seen posts that are near perfect replicas of mine but the solutions have not worked.


    For example running an update that takes care of the problem Vista makes for itself in letting programs run.

    Update for Windows Vista (KB931573)


    This was not applicable to my system,


    And when running this code in Command Prompt:
    cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms

    I also get an error:
    C:\Windows\ System32\slmgr.vbs(291, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'



    This is the result of the Diagnostic Report, can anyone help me please?!

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-4GV68-6D8JB-G6MF9
    Windows Product Key Hash: Ua+OBZ1y48sKA/bWkfKXiuCrOjY=
    Windows Product ID: 89578-OEM-7332157-00203
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {AB7DD4F4-6807-4ADA-95F2-5923B5BC18A2}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic Edition 2003 - 119 Cryptographics Error
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_FCEE394C-458-8004100a_025D1FF3-344-8004100a_025D1FF3-229-8004100a_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AB7DD4F4-6807-4ADA-95F2-5923B5BC18A2}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G6MF9</PKey><PID>89578-OEM-7332157-00203</PID><PIDType>2</PIDType><SID>S-1-5-21-427264045-1932590995-730377823</SID><SYSTEM/><BIOS/><HWID>AE333507018400FA</HWID><UserLCID>1809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>119</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>9DC41A7A87DAF10</Val><Hash>GibkXx0LW8MUHM+RNMXlLmz2v+w=</Hash><Pid>73102-OEM-5690483-38801</Pid><PidType>6</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7B6D16C0FFA7274</Val><Hash>YnYwL8gQSz2O6+fxrxS1lBNKob8=</Hash><Pid>81602-314-0112656-68327</Pid><PidType>10</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEAAgABAAMAAQABAAAABAABAAEAJJRc1apYGgT8kFS34o5oWc5w8vTWOZuzvoRS5KxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      APIC            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO



    That was also a weird thing I noticed when the diagnostics ran that my Windows is 100 Genuine but the Windows site doesn't agree.

    stewart flood
    Saturday, March 21, 2009 3:07 PM

Answers

  • Hi futureboys,

      The issue with your Vista is that the Software Licensing Service has stopped and (as you have already found out when you tried the Net Start Slsvc command) will not restart.

      We have found there are different types of this issue and the way we have found how to distinguish between the different types is by the error message you receive when you use the Net Start Slsvc command.

      We have alread found the cause (and the fix) for the 'System Error 3' type, but we have little information on your 'System Error 57346' type.  So I need to get some additional information.

    1) Have you recently installed or replaced any Hardware or Software?
    2) do you have any Registry Cleaner software installed?  (include the name and version)
    3) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    If either scan finds any malware, and you need assistance in removing it, you can contact PC Safety. They are a Microsoft group that provides free assistance with malware infections. PC Safety: 1-866-PCSafety or 1-866-727-2338
     
    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 8:35 PM

All replies

  • Hi futureboys,

      The issue with your Vista is that the Software Licensing Service has stopped and (as you have already found out when you tried the Net Start Slsvc command) will not restart.

      We have found there are different types of this issue and the way we have found how to distinguish between the different types is by the error message you receive when you use the Net Start Slsvc command.

      We have alread found the cause (and the fix) for the 'System Error 3' type, but we have little information on your 'System Error 57346' type.  So I need to get some additional information.

    1) Have you recently installed or replaced any Hardware or Software?
    2) do you have any Registry Cleaner software installed?  (include the name and version)
    3) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    If either scan finds any malware, and you need assistance in removing it, you can contact PC Safety. They are a Microsoft group that provides free assistance with malware infections. PC Safety: 1-866-PCSafety or 1-866-727-2338
     
    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 23, 2009 8:35 PM
  • Hi futureboys,

      The issue with your Vista is that the Software Licensing Service has stopped and (as you have already found out when you tried the Net Start Slsvc command) will not restart.

      We have found there are different types of this issue and the way we have found how to distinguish between the different types is by the error message you receive when you use the Net Start Slsvc command.

      We have alread found the cause (and the fix) for the 'System Error 3' type, but we have little information on your 'System Error 57346' type.  So I need to get some additional information.

    1) Have you recently installed or replaced any Hardware or Software?
    2) do you have any Registry Cleaner software installed?  (include the name and version)
    3) Do you have a Anti-Virus program that is up-to-date with all updates and signature files?
       a) If so, run a complete scan. Did it find anything?
       b) Also go to http://onecare.live.com/site/en-us/center/whatsnew.htm  and run a complete scan using the OneCare Safety Scan for Windows Vista. Did it find anything?

    If either scan finds any malware, and you need assistance in removing it, you can contact PC Safety. They are a Microsoft group that provides free assistance with malware infections. PC Safety: 1-866-PCSafety or 1-866-727-2338
     
    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.












    Answers to those questions:

    1)  I found this problem occurred I think after installing a registry cleaner (RegCure latest version) and the new AVG 8.5. I do not know which one has caused it but after uninstalling both programs it is still not resolved.

    2) As above. Error Expert is there also.

    3)      a)  The scan did not find anything - Spyware Terminator 2.5.5
             b)  The OneCareLive Scan did not install correctly. It says there was an error. It may be related to the activation error do you think?


    Thanks,
    Stewart







    stewart flood
    Saturday, March 28, 2009 7:09 PM
  • Hi Futureboy,

      We have seen a number of problems with Registry Cleaners causing a Software Licensing service has stopped (and won't restart) issue. The "System Error 2" and "System error 3" are both caused by a different "free" Registry Cleaner deleting the registry Key that tells Vista where the slsvc.exe file is (it's the file that controles the Software Licensing service)

      I cannot, however, be sure your issue was caused by that Registry Cleaner. If it was the cause, and if it deleted something importent, even if you uninstalled it, the damage would still exist.  So, what I would like you to try is to System Restore your Vista back to a restore point prior to when you installed the Regisrty Cleaner.  If the Registry Cleaner was the cause, then this should restore to a point before the damage occured (see the steps on how to repair using System Restore, at the bottom of the post)

      As for that Anti-Virus program, I have had no reports of users having any "non-Genuine" problem with that software. In fact, it's quite populare. Just be sure to keep it up-to-date.

     
    Repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Go to Control Panel
    3) On the left hand side of the Control Panel window, Click on "Classic View"
    4) Double-click "Backup and Restore Center"
    5) On the left hand side of the window, click "Repair Windows using system restore"
    6) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you installed the Registry Cleaner.
    7) Click the "Next" button.
    8) Reboot back into Normal mode
    9) Do you still see the issue?

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Monday, March 30, 2009 5:20 PM