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Cannot download updates since XP Pro upgrade RRS feed

  • Question

  •  

    I am trying to install updates on my PC since upgrading tp Xp Pro SP2.  Here is my diagnostic report.  Any suggestions?

     

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-268DY-WVBJ9-Q6WJ3
    Windows Product Key Hash: PBrYoxCIBjBsiLjuysTFzqVC90U=
    Windows Product ID: 76487-641-5145132-23793
    Windows Product ID Type: 1
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {16CE9535-0728-4D89-9C1B-10B26F3B4719}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{16CE9535-0728-4D89-9C1B-10B26F3B4719}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Q6WJ3</PKey><PID>76487-641-5145132-23793</PID><PIDType>1</PIDType><SID>S-1-5-21-1696008832-367831938-2846334949</SID><SYSTEM><Manufacturer>Hewlett-Packard        </Manufacturer><Model>Pavilion ze5400 (DL404A) </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KF_KH.F.08</Version><SMBIOSVersion major="2" minor="3"/><Date>20030606000000.000000+000</Date></BIOS><HWID>BA073207018400E2</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>PC</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thank You

    Wednesday, October 3, 2007 1:32 AM

Answers

All replies

  • Hello Cvjenks,

     

    Have you received any error codes or statements explaining possible issues? 

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Thursday, October 4, 2007 12:43 AM
  • I'm having this same issue.  I was able to download all of the updates, but they do not install.  The installation never gets past the initiallization stage.  I did not recieve any error messages, it just says "Failed to Install:" and then lists the 76 or so updates that I have downloaded.

     

     

     

    Tuesday, October 9, 2007 9:37 PM
  • You can receive expert assistance with Windows Update issues by posting your inquiry in the dedicated Windows Update newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Tuesday, October 9, 2007 9:59 PM
    Moderator
  • Braden,

     

    The forum Carey provided will help with specifics for updates. Curious are you receiving any error codes whatsoever after you reveive "Failed to Install" Also have you valiated Windows by visiting http://www.microsoft.com/genuine then locate the "Validate Windows" button in the upper right hand corner? Please click on this button and follow the information. Please restart the computer and try downloading the updates again. 

     

     

    Stephen Holm, MS

    Tuesday, October 9, 2007 10:28 PM
  • There are no error messages coming up. It just says it could not install the updates.  It is now happening on another PC we updated to XP Pro.  *****Do you have to do the Validation after the update?******  I will try it tommorrow in the office. 

    Casey
    Thursday, October 11, 2007 2:47 AM
  • I did the validation, rebooted PC and it is still saying it the installs were not installed.  There is no error code displayed.  Is there somewhere to see a log for the installation process?

    Thursday, October 11, 2007 2:54 PM
  •  cvjenks wrote:

    I did the validation, rebooted PC and it is still saying it the installs were not installed.  There is no error code displayed.  Is there somewhere to see a log for the installation process?

     

    You can receive expert assistance with Windows Update issues by posting your inquiry in the dedicated Windows Update newsgroup: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&lang=en&cr=US

    Thursday, October 11, 2007 3:42 PM
    Moderator