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TROUBLE VALIDATING MS OFFICE ULTIMATE RRS feed

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    After reading some of the post I followed the instructions for running the dianostic and this is the report i received.  Special Note: Windows Vista came with my computer and is fine.  I purchased Office Ultimate after using the trial version for an online class i was taking.  Same computer.  Previous version was Office Professional.  Please help.


    Diagnostic Report (1.7.0095.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

    Online Validation Code: 0x0

    Cached Validation Code: 0x0

    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q

    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=

    Windows Product ID: 89578-OEM-7332157-00061

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6001.2.00010300.1.0.003

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {84E4C03F-5651-4610-90FD-D2625B7457B7}(1)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Premium

    Architecture: 0x00000000

    Build lab: 6001.vistasp1_gdr.080917-1612

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: 6.0.6001.18000

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    WGATray.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Professional 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 101 Not Activated

    OGA Version: Registered, 1.6.28.0

    Signed By: Microsoft

    Office Diagnostics: B4D0AA8B-604-645_77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_672A8F41-385-80004005_672A8F41-254-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{84E4C03F-5651-4610-90FD-D2625B7457B7}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-2755911181-3025738334-865725266</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (GA378UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070512000000.000000+000</Date></BIOS><HWID>AB333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B13B1F7C8A1D70E</Val><Hash>63zhdgEyRV672UVJup8gdPNDISo=</Hash><Pid>81605-903-8478512-65210</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>B13B1F7C8A1D70E</Val><Hash>63zhdgEyRV672UVJup8gdPNDISo=</Hash><Pid>81608-903-8478512-65143</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/><App Id="BA" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002


    • Moved by Stephen Holm Friday, October 24, 2008 3:05 AM Wrong Forum. Moved to Office Genuine Advantage. (Moved from Windows XP Genuine Advantage Validation Issues (Windows XP) to Office Genuine Advantage Validation Issues (Office))
    Thursday, October 23, 2008 10:40 PM

Answers

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    Hello Baby Gurl,


     Thank you for visiting the Office Genuine Advantage (OGA) program forum.     Your issue appears to be outside the scope of the OGA program forum. Right now I notice you have two version of Microsoft Office Suites installed. Microsoft does not recommend installing and using two Office Suites simultaneously.  The MGA Diagnostic analysis shows the following Office Suites installed:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Professional 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 101 Not Activated


         I would recommend uninstalling Office Professional 2007.  The reason you are experiencing an activation issues stems from Office Ultimate 2007 being Not Activated. 


    In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us

    Should you need further guidance please post your question(s) to the Windows XP General newsgroup forum located here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us. 


    Thank you for visiting the OGA program forum.



    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 7:45 AM
    Friday, October 24, 2008 7:45 AM

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    Its not activated, according to the report. You need to uninstall Office, and reinstall it with the full pk, not the trial one.
    Friday, October 24, 2008 12:59 AM
  • Question
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    Hello Baby Gurl,


     Thank you for visiting the Office Genuine Advantage (OGA) program forum.     Your issue appears to be outside the scope of the OGA program forum. Right now I notice you have two version of Microsoft Office Suites installed. Microsoft does not recommend installing and using two Office Suites simultaneously.  The MGA Diagnostic analysis shows the following Office Suites installed:

    OGA Data-->

    Office Status: 101 Not Activated

    Microsoft Office Professional 2007 - 100 Genuine

    Microsoft Office Ultimate 2007 - 101 Not Activated


         I would recommend uninstalling Office Professional 2007.  The reason you are experiencing an activation issues stems from Office Ultimate 2007 being Not Activated. 


    In an attempt to assist I would like to provide the following:

    Open My Computer located on your desktop.

    Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu do the following: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    Right click data.dat file, then click Delete.

    The data.dat file is for Office, Not OGA.

    Once the file has been deleted, open an Office application such as MS Word and activate it.

    If product activation was successful try the Office Validation located here:

    http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

    The following Knowledge Base (KB) articles can provide more information for Office Activation issues:

    KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product

    http://support.microsoft.com/kb/903275/en-us

    KB326851 -   Activation and registration of a Microsoft product

    http://support.microsoft.com/kb/326851

    KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

    KB828958 - Resources to help you activate a license in Microsoft Office programs

    http://support.microsoft.com/default.aspx/kb/828958/en-us

    Should you need further guidance please post your question(s) to the Windows XP General newsgroup forum located here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=activation&dg=microsoft.public.windowsxp.general&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us. 


    Thank you for visiting the OGA program forum.



    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, October 24, 2008 7:45 AM
    Friday, October 24, 2008 7:45 AM