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Windows Vista Activation problem RRS feed

  • Question

  • Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help. 
    Thanks




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {525DBB95-FBE5-4D00-94C5-C9CD9B3D3BD6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{525DBB95-FBE5-4D00-94C5-C9CD9B3D3BD6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-3501261973-1592902948-3905209170</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>33323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500180-02-2057-6002.0000-3322010
    Installation ID: 058282169333876883082891970276110751249246982550696141
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F058.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJS8uzzPmunYMEaD/JAQzpo2QP/y9P7BuEOsVrtbKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC PTLTD APIC  
      FACP INTEL CRESTLNE
      HPET INTEL CRESTLNE
      MCFG INTEL CRESTLNE
      TMOR PTLTD        
      SLIC FSC   PC      
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri
      SSDT SataRe SataPri


    Tuesday, November 30, 2010 3:05 PM

Answers

  • "gamm1368" wrote in message news:e1bddc5c-9be8-4693-a5fc-7d2e0634b148...
    Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help. 
    Thanks




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
     

     
    Other data-->
    SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS

     
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F058.
     
     
    This is an interesting report, when taken with your story!
    The motherboard is at least three years old, and is a retail-type board.
    By 'tech guys' I assume that you mean the 'TechGuys' service at PCWorld/Dixons/Curry's??
    They have installed a non-valid version of Windows on your PC.
    Hopefully, you have a COA sticker on the case which tells you the original manufacturer, and the manufacturer's Product Key
    The Product Key in use is for Vista Home Premium - for a Dixons' PC
    .
    The problem comes because the motherboard is NOT a direct replacement for the original one, and MS has therefore flagged it as non-genuine.
     
    What is the make and model of your PC?
    Assuming that it's an Advent (PCWorld/Dixon own-brand) then you may be able to activate the COA license on your machine using telephone activation.
     
    Post back if you need more details.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 3, 2010 10:37 PM
    Tuesday, November 30, 2010 9:03 PM
    Moderator

All replies

  • "gamm1368" wrote in message news:e1bddc5c-9be8-4693-a5fc-7d2e0634b148...
    Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help. 
    Thanks




    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQ
    Windows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=
    Windows Product ID: 89578-OEM-7332157-00180
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
     

     
    Other data-->
    SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS

     
    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Partial Product Key: KKMRQ
    License Status: Notification
    Notification Reason: 0xC004F058.
     
     
    This is an interesting report, when taken with your story!
    The motherboard is at least three years old, and is a retail-type board.
    By 'tech guys' I assume that you mean the 'TechGuys' service at PCWorld/Dixons/Curry's??
    They have installed a non-valid version of Windows on your PC.
    Hopefully, you have a COA sticker on the case which tells you the original manufacturer, and the manufacturer's Product Key
    The Product Key in use is for Vista Home Premium - for a Dixons' PC
    .
    The problem comes because the motherboard is NOT a direct replacement for the original one, and MS has therefore flagged it as non-genuine.
     
    What is the make and model of your PC?
    Assuming that it's an Advent (PCWorld/Dixon own-brand) then you may be able to activate the COA license on your machine using telephone activation.
     
    Post back if you need more details.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Friday, December 3, 2010 10:37 PM
    Tuesday, November 30, 2010 9:03 PM
    Moderator
  • Hi, It's an advent and yes the Currys/PC world/Dixons "TechGuys" were the one's who "fixed" my laptop. The sticker they ripped most of it off and when I asked why they said because they didn't really know why and said it was probably because they put a new version of vista on so it would have a different product key. I tried the microsoft phone activation for the new product key and microsoft told me it was an issue for the tch guys to sort and that the product key I had was my old one and I needed the new vista one!

     

    Do you have any advice on what I can get replaced or what information I need to get from either microsoft or "Techguys" as when I speak to them they both tell me it's the others problem.

     

    Many thanks

    Wednesday, December 1, 2010 1:02 PM
  • "gamm1368" wrote in message news:e797c8d6-9a94-444d-a77e-8b5e91565448...

    Hi, It's an advent and yes the Currys/PC world/Dixons "TechGuys" were the one's who "fixed" my laptop. The sticker they ripped most of it off and when I asked why they said because they didn't really know why and said it was probably because they put a new version of vista on so it would have a different product key. I tried the microsoft phone activation for the new product key and microsoft told me it was an issue for the tch guys to sort and that the product key I had was my old one and I needed the new vista one!

     

    Do you have any advice on what I can get replaced or what information I need to get from either microsoft or "Techguys" as when I speak to them they both tell me it's the others problem.

     

    Many thanks


    All I can suggest is you make a very vocal complaint to the TechGuys - they have a very poor reputation as it is.
    Since Advent is in effect a Dixons/PCWorld/Curry's own-brand, it's their responsibility to ensure that their customers receive proper service - including an appropriate install of the operating system that the purchaser paid for. Since they have singularly failed to do so, from what you have said, I would think that you have a reasonable case for the Trading Standards people should you wish to take it that far, and can provide documentary evidence of your story.
    Your only other option is to purchase a new license for Windows, at considerable cost - unless you opt to go for the no-cost option of using a Linux-based OS.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 1, 2010 8:51 PM
    Moderator