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Windows Vista Activation problem

Question
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Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help.Thanks
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQWindows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=Windows Product ID: 89578-OEM-7332157-00180Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003ID: {525DBB95-FBE5-4D00-94C5-C9CD9B3D3BD6}(1)Is Admin: YesTestCab: 0x0LegitcheckControl ActiveX: N/A, hr = 0x80070002Signed By: N/A, hr = 0x80070002Product Name: Windows Vista (TM) Home PremiumArchitecture: 0x00000000Build lab: 6002.vistasp2_gdr.100608-0458TTS Error:Validation Diagnostic:Resolution Status: N/A
Vista WgaER Data-->ThreatID(s): N/A, hr = 0x80070002Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->Cached Result: N/A, hr = 0x80070002File Exists: NoVersion: N/A, hr = 0x80070002WgaTray.exe Signed By: N/A, hr = 0x80070002WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->Cached Result: N/A, hr = 0x80070002Version: N/A, hr = 0x80070002OGAExec.exe Signed By: N/A, hr = 0x80070002OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->Office Status: 109 N/AOGA Version: N/A, 0x80070002Signed By: N/A, hr = 0x80070002Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->Proxy settings: N/AUser Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)Default Browser: C:\Users\user\AppData\Local\Google\Chrome\Application\chrome.exeDownload signed ActiveX controls: PromptDownload unsigned ActiveX controls: DisabledRun ActiveX controls and plug-ins: AllowedInitialize and script ActiveX controls not marked as safe: DisabledAllow scripting of Internet Explorer Webbrowser control: DisabledActive scripting: AllowedScript ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->Office Details: <GenuineResults><MachineData><UGUID>{525DBB95-FBE5-4D00-94C5-C9CD9B3D3BD6}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KKMRQ</PKey><PID>89578-OEM-7332157-00180</PID><PIDType>2</PIDType><SID>S-1-5-21-3501261973-1592902948-3905209170</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS><HWID>33323507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC </OEMID><OEMTableID>PC </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelActivation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895fApplication ID: 55c92734-d682-4d71-983e-d6ec3f16059fExtended PID: 89578-00146-321-500180-02-2057-6002.0000-3322010Installation ID: 058282169333876883082891970276110751249246982550696141Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475Partial Product Key: KKMRQLicense Status: NotificationNotification Reason: 0xC004F058.
Windows Activation Technologies-->N/A
HWID Data-->HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJS8uzzPmunYMEaD/JAQzpo2QP/y9P7BuEOsVrtbKoU=
OEM Activation 1.0 Data-->N/A
OEM Activation 2.0 Data-->BIOS valid for OA 2.0: yes, but no Windows markerWindows marker version: N/AOEMID and OEMTableID Consistent: yesBIOS Information:ACPI Table Name OEMID Value OEMTableID ValueAPIC PTLTD APICFACP INTEL CRESTLNEHPET INTEL CRESTLNEMCFG INTEL CRESTLNETMOR PTLTDSLIC FSC PCSSDT SataRe SataPriSSDT SataRe SataPriSSDT SataRe SataPriSSDT SataRe SataPriSSDT SataRe SataPriSSDT SataRe SataPri
Tuesday, November 30, 2010 3:05 PM
Answers
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"gamm1368" wrote in message news:e1bddc5c-9be8-4693-a5fc-7d2e0634b148...Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help.Thanks
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQWindows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=Windows Product ID: 89578-OEM-7332157-00180Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS
Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelPartial Product Key: KKMRQLicense Status: NotificationNotification Reason: 0xC004F058.This is an interesting report, when taken with your story!The motherboard is at least three years old, and is a retail-type board.By 'tech guys' I assume that you mean the 'TechGuys' service at PCWorld/Dixons/Curry's??They have installed a non-valid version of Windows on your PC.Hopefully, you have a COA sticker on the case which tells you the original manufacturer, and the manufacturer's Product Key
The Product Key in use is for Vista Home Premium - for a Dixons' PC.The problem comes because the motherboard is NOT a direct replacement for the original one, and MS has therefore flagged it as non-genuine.What is the make and model of your PC?Assuming that it's an Advent (PCWorld/Dixon own-brand) then you may be able to activate the COA license on your machine using telephone activation.Post back if you need more details.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, December 3, 2010 10:37 PM
Tuesday, November 30, 2010 9:03 PMModerator
All replies
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"gamm1368" wrote in message news:e1bddc5c-9be8-4693-a5fc-7d2e0634b148...Hi guys this is my first time posting. My laptop broke so I sent it to the tech guys to fix it. They replaced the hard drive and motherboard and sent it back without an operating system installed so I sent it back again this time it came back fixed and worked for a couple of days now it says I need to Activate my windows vista. When I click activate it tells me that my product key is invalid I tried typing it in again and then it says error-0xc004f058 which is about missing a BIOS license whatever that means. So I called microsoft and they said my laptop was using its old product key and to call the tech guys and get the new product key but when I checked it was using the new product key code it's just this activation problem that is stopping everything. So I was hoping someone might be able to help.Thanks
Diagnostic Report (1.9.0027.0):-----------------------------------------Windows Validation Data-->Validation Status: Invalid LicenseValidation Code: 50Cached Online Validation Code: N/A, hr = 0xc004f012Windows Product Key: *****-*****-T3PCK-3FRWY-KKMRQWindows Product Key Hash: l3Vu3XOYEcKE/ZqlRC9vew8kcKs=Windows Product ID: 89578-OEM-7332157-00180Windows Product ID Type: 2Windows License Type: OEM SLPWindows OS version: 6.0.6002.2.00010300.2.0.003
Other data-->SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.03</Version><SMBIOSVersion major="2" minor="4"/><Date>20071123000000.000000+000</Date></BIOS
Licensing Data-->Software licensing service version: 6.0.6002.18005Name: Windows(TM) Vista, HomePremium editionDescription: Windows Operating System - Vista, OEM_SLP channelPartial Product Key: KKMRQLicense Status: NotificationNotification Reason: 0xC004F058.This is an interesting report, when taken with your story!The motherboard is at least three years old, and is a retail-type board.By 'tech guys' I assume that you mean the 'TechGuys' service at PCWorld/Dixons/Curry's??They have installed a non-valid version of Windows on your PC.Hopefully, you have a COA sticker on the case which tells you the original manufacturer, and the manufacturer's Product Key
The Product Key in use is for Vista Home Premium - for a Dixons' PC.The problem comes because the motherboard is NOT a direct replacement for the original one, and MS has therefore flagged it as non-genuine.What is the make and model of your PC?Assuming that it's an Advent (PCWorld/Dixon own-brand) then you may be able to activate the COA license on your machine using telephone activation.Post back if you need more details.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Marked as answer by Darin Smith MS Friday, December 3, 2010 10:37 PM
Tuesday, November 30, 2010 9:03 PMModerator -
Hi, It's an advent and yes the Currys/PC world/Dixons "TechGuys" were the one's who "fixed" my laptop. The sticker they ripped most of it off and when I asked why they said because they didn't really know why and said it was probably because they put a new version of vista on so it would have a different product key. I tried the microsoft phone activation for the new product key and microsoft told me it was an issue for the tch guys to sort and that the product key I had was my old one and I needed the new vista one!
Do you have any advice on what I can get replaced or what information I need to get from either microsoft or "Techguys" as when I speak to them they both tell me it's the others problem.
Many thanks
Wednesday, December 1, 2010 1:02 PM -
"gamm1368" wrote in message news:e797c8d6-9a94-444d-a77e-8b5e91565448...
Hi, It's an advent and yes the Currys/PC world/Dixons "TechGuys" were the one's who "fixed" my laptop. The sticker they ripped most of it off and when I asked why they said because they didn't really know why and said it was probably because they put a new version of vista on so it would have a different product key. I tried the microsoft phone activation for the new product key and microsoft told me it was an issue for the tch guys to sort and that the product key I had was my old one and I needed the new vista one!
Do you have any advice on what I can get replaced or what information I need to get from either microsoft or "Techguys" as when I speak to them they both tell me it's the others problem.
Many thanks
All I can suggest is you make a very vocal complaint to the TechGuys - they have a very poor reputation as it is.Since Advent is in effect a Dixons/PCWorld/Curry's own-brand, it's their responsibility to ensure that their customers receive proper service - including an appropriate install of the operating system that the purchaser paid for. Since they have singularly failed to do so, from what you have said, I would think that you have a reasonable case for the Trading Standards people should you wish to take it that far, and can provide documentary evidence of your story.Your only other option is to purchase a new license for Windows, at considerable cost - unless you opt to go for the no-cost option of using a Linux-based OS.
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, December 1, 2010 8:51 PMModerator