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CRM 2011 On-Premise Email Router Issue: Emails are were overloaded on a same day RRS feed

  • Question

  • Hello,

    In our CRM 2011 On-Premise system when an email comes into the queue, there is a workflow to create Cases from these emails. On midnight of 23rd July, nearly 400 emails had come in and hence 400 cases were created (this is triple times the normal load). 

    On investigating these email records, I can see that "Actual End" date were on 12th July and "Created On" on 23rd July. Which means these emails were sent on 12th July but were created in CRM only on 23rd July.

    I think there is some issue with email router which might have stopped between 12th to 23rd. 

    If anyone can advice me with some points/possible reason behind this issue, it will be helpful.

    Thanks

    Bab

    Thursday, August 10, 2017 1:14 PM