0xC004E002 unexpected error message in Vista RRS feed

  • Question

  • I am running Vista on a Mac OS 10.5.1 Boot Camp partition and it is validated and genuine.  When I try to access it via VMWare Fusion - I get the Unexpected error message # above and it says the software licensing service reported that the license store contains inconsistent data.


    Here is the result of the WGA diagnostic report.   And the error code after the WGA link is



    I've tried a few sugestions I've seen in forums here and on VMWare and parallels - to no avail.


    Any assistance that anyone can offer would be appreciated.  Thanks in advance.




    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c2fa
    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YR79R-DM26C-7F9F9
    Windows Product Key Hash: U8qKc/63d1mQoQVxsxgBcNT8lRA=
    Windows Product ID: 89578-022-6909882-71449
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    ID: {F2B58E2E-8FC6-4D4C-BC30-0425DCEDBA90}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F2B58E2E-8FC6-4D4C-BC30-0425DCEDBA90}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7F9F9</PKey><PID>89578-022-6909882-71449</PID><PIDType>5</PIDType><SID>S-1-5-21-3777382535-1343245054-1719066384</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="31"/><Date>20070410000000.000000+000</Date></BIOS><HWID>15333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002


    Wednesday, November 28, 2007 2:03 AM


  • Hi Tony,


      "Except as described in this article, Microsoft does not test or support Microsoft software running together with non-Microsoft hardware virtualization software. For Microsoft customers who do not have a Premier-level support agreement, Microsoft will require that the issue to be reproduced independently from the non-Microsoft hardware virtualization software. Where the issue is confirmed to be unrelated to the non-Microsoft hardware virtualization software, Microsoft will support its software in a manner that is consistent with support provided when that software is not running together with non-Microsoft hardware virtualization software." 

     For additional details, please see the full article "Support policy for Microsoft software running in non-Microsoft hardware virtualization software": http://support.microsoft.com/kb/897615/en-us


    Thank you,

    Darin Smith

    WGA Forum Manager


    Thursday, November 29, 2007 10:10 PM