Unable to recover xbox live account after 2.5 weeks RRS feed

  • Question

  • My son's xbox broke and we paid 100 to get it fixed. Great.

    I got the box back and put the hard drive in.It now is asking for the xbox live email account, which we can't remember.I've been on the phone with your "support" for 2.5 weeks, each time they say that the account is locked and that the department that will unlock the account will do so in 72 hours.  2.5 weeks > 72 hours, even 4 times over.

    Here are my call numbers:

    [numbers redacted]

    I am at my wits end here. I can't get the account unlocked. I can't get a straight answer, I can't talk to the department which is not doing their job. The last "supervisor" I talked to said to call back in 2 weeks. Is this for real? It takes 1 month for a department to press some buttons?

    Harris Newman

    [phone no. redacted]

    Thursday, February 9, 2012 11:39 PM