Answered by:
I bought a brand new laptop with Windows Vista Basic already installed, but now when loading it states "Windows Vista (TM) Build 6001 This copy of Windows is not genuine" - I've done a diganostic report as below - please help!

Question
-
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG
Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=
Windows Product ID: 89572-OEM-7332166-00096
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.002
ID: {FE3E075F-FD9F-45EF-8C9E-3BA0A4E31055}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE3E075F-FD9F-45EF-8C9E-3BA0A4E31055}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-33231628-1693358603-3352022747</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro A860 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20080918000000.000000+000</Date></BIOS><HWID>8A303507018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomeBasic edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89572-00146-321-600096-02-6153-6001.0000-3282008
Installation ID: 015401095301346816684625947441383311587172081485628832
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: CH4CG
License Status: Notification
Notification Reason: 0xC004F02A.HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAnJ8IxtI/3pP6h/yQjpYm6ro18vQ2luyugiKsVrINOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M09
FACP DELL M09
HPET DELL M09
MCFG DELL M09
SLIC DELL M09
OSFR DELL M09
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst- Edited by davey1g Monday, August 10, 2009 2:01 PM
Sunday, August 9, 2009 11:25 AM
Answers
-
I believe your Vista's Licensing Store may have been damaged or corrupted at some point. I would like you to try the below set of steps. The first set will attempt to reset the Store and the second set will recreate it. Try the first set and if that doesn't work, move on to the next.
1) Click the option that launches an Internet Browser
2) Type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right-click on cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot twice1) Return to the cmd windows
2) Type: net stop slsvc (it may ask you if you are sure, select yes)
3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
4) Type: rename tokens.dat tokens.bar
5) Type: cd %windir%\system32
6) Type: net start slsvc
7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
8) Reboot Twice
9) You may be required to enter the Product Key again and then Activate
Please post if this resolves the issue or not,
Darin MS- Proposed as answer by Darin Smith MS Monday, August 10, 2009 7:43 PM
- Marked as answer by Darin Smith MS Friday, August 14, 2009 6:52 PM
Monday, August 10, 2009 7:43 PM
All replies
-
I believe your Vista's Licensing Store may have been damaged or corrupted at some point. I would like you to try the below set of steps. The first set will attempt to reset the Store and the second set will recreate it. Try the first set and if that doesn't work, move on to the next.
1) Click the option that launches an Internet Browser
2) Type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right-click on cmd.exe and select Run as Administrator
5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
6) Hit the Enter key
7) Reboot twice1) Return to the cmd windows
2) Type: net stop slsvc (it may ask you if you are sure, select yes)
3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
4) Type: rename tokens.dat tokens.bar
5) Type: cd %windir%\system32
6) Type: net start slsvc
7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
8) Reboot Twice
9) You may be required to enter the Product Key again and then Activate
Please post if this resolves the issue or not,
Darin MS- Proposed as answer by Darin Smith MS Monday, August 10, 2009 7:43 PM
- Marked as answer by Darin Smith MS Friday, August 14, 2009 6:52 PM
Monday, August 10, 2009 7:43 PM -
Many thanks Darin, this worked a treat...issue resolved!
Friday, August 14, 2009 9:51 PM