locked
trying to upgrade to 4.0 error from 3.0 "setup cannot proceed because no bootstrap DLL is present" RRS feed

  • Question

  • Hi all,

     I'm in the process of upgrading a 3.0 system to 4.0. Windows 2003 std sp2 , HP Proliant ML 350.

     I pulled the iso from MS "eopen" site. File is too large for 700MB cd's, so I installed magic iso to open the file. I go to the i386 make my way to the "SetupServer.exe" , double-click and I get the error message "setup cannot proceed because no bootstrap DLL is present"

    here is a copy of the logfiles from the error

    10:09:44|   Info| Running C:\DOCUME~1\ADMINI~2.MEI\LOCALS~1\Temp\1\MagicISO_01C9E38B9E01E677\SetupServer.exe
    10:09:44|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapwrapper.h:CBootstrapLibrary::Locate:314).
    10:12:09|  Error| Setup cannot proceed because no bootstrap DLL is present in ., Error, OK
    10:12:09|   Info| InputResult: OK
    10:12:12|   Info| === Setup bootstrap logging ended 6/2/2009 10:12:12 AM ===
    10:34:09|   Info| === Setup bootstrap logging started 6/2/2009 10:34:09 AM ===
    10:34:09|   Info| Bootstrap version: 4.0.7333.3.
    10:34:09|   Info| User: Administrator.
    10:34:09|   Info| Invoked with command line: "C:\DOCUME~1\ADMINI~2.MEI\LOCALS~1\Temp\1\MagicISO_01C9E38F25918C72\SetupServer.exe"
    10:34:09|   Info| Running C:\DOCUME~1\ADMINI~2.MEI\LOCALS~1\Temp\1\MagicISO_01C9E38F25918C72\SetupServer.exe
    10:34:09|  Error| Setup cannot proceed because no bootstrap DLL is present in . (bootstrapwrapper.h:CBootstrapLibrary::Locate:314).

    Again the server had no DVD reader only CD. Any suggestions.

    PS...I also tried to burn the image on a DVD just to see if the stars weren't aligned, and I could pull off something slick. No luck needless to say.  

     

    Tuesday, June 2, 2009 3:03 PM

Answers

  • Try copying the files off of the ISO to a fixed disk.  I have seen problems with VMWare and other ISO mounting tools where the files do not "read" correctly off the ISO or they read as 8.3 names only.  Moving them to a real disk and verifying the files were the correct names (long names) and sizes fixed the issue.

    Also consider downloading the Trial version of CRM (its the same thing)
    http://www.microsoft.com/downloads/details.aspx?FamilyID=a9c110fd-aac8-4d2a-b401-7801b1866e82&displaylang=en

    You can then grab your license key from the DVD you downloaded (its in a text file)
    • Edited by Aaron E. _ Tuesday, June 2, 2009 3:59 PM More info
    • Marked as answer by Crm3.0Newbie Tuesday, June 2, 2009 4:19 PM
    Tuesday, June 2, 2009 3:58 PM

All replies

  • Try copying the files off of the ISO to a fixed disk.  I have seen problems with VMWare and other ISO mounting tools where the files do not "read" correctly off the ISO or they read as 8.3 names only.  Moving them to a real disk and verifying the files were the correct names (long names) and sizes fixed the issue.

    Also consider downloading the Trial version of CRM (its the same thing)
    http://www.microsoft.com/downloads/details.aspx?FamilyID=a9c110fd-aac8-4d2a-b401-7801b1866e82&displaylang=en

    You can then grab your license key from the DVD you downloaded (its in a text file)
    • Edited by Aaron E. _ Tuesday, June 2, 2009 3:59 PM More info
    • Marked as answer by Crm3.0Newbie Tuesday, June 2, 2009 4:19 PM
    Tuesday, June 2, 2009 3:58 PM
  • Thanks ProVega,

    I took my dvd copy and did a side by side comparison with the iso file and everything seemed fine. I also downloaded another fresh copy of the iso from eopen just to make sure I had a nice copy.

    I went on ahead and placed a support call in.

    I didn't think about trying the trial iso. download. I'll give that a shot.
    Tuesday, June 2, 2009 4:08 PM
  • I trial version seems to be on point.

    I'm going to give this a whirl now.


    Tuesday, June 2, 2009 4:19 PM