single sign in for microsoft dynamcis crm 2011 outlook client RRS feed

  • Question

  • We are looking at single sign on options within the outlook crm client. We are able to add the url to our local intranet zone for single sign in for the web interface. At this time we are able to install the outlook crm 2011 cleint for users and connect to the server, however whenever they try to access it through outlook it prompts them for a log in. Are ther any seetings that can allow single  sign in for the outlook client?


    Monday, November 26, 2012 4:47 PM

All replies

  • Hi,

    The claims based authentication used by the Outlook client uses WS-Auth and so doesn't work with browser based single sign on.


    Scott Durow
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    Monday, November 26, 2012 6:31 PM
  • Hi,

    Check if CRM URL is added Trusted Sites in Internet Security settings, if not add them. 
    Check if Internet Security settings are configured for automatic log-in with current user name and password (in Trusted Site), if not change the Security settings.
    If above setting are done and MS-CRM outlook client is configured properly then it should not ask the credential again. 

    If still its happening then problem is in authentication method in IIS.
    Follow the below steps to troubleshoot. 

    1. Go to IIS Manager using inetmgr.
    2. Expand tree and Click on Microsoft Dynamics CRM Website.
    3. In the Features View, Double Click Authentication.
    4. Select "Windows Authentication" and Click "Providers" in right hand pane.
    5. Inside Providers dialogue box, Remove all except NTLM and click Ok.

    Now your outlook should not ask for your credentials anymore, provided you are logged on same domain in which CRM is installed


    Wednesday, November 28, 2012 11:43 AM