Hello,
Earlier today I received the dreaded error 0xc004d401 on a Windows Server 2008 R2 system.
Any help with this will be greatly appreciated. I have read several other examples of this error, but have not been certain enough of what actually caused my particular instance of it to attempt anything other than investigative procedures.
I'm not sure if it is related, but I found this error in CBS.log for the first time about 40 minutes before the 0xC004D401 error occurred:
2013-07-19 12:51:50, Info CBS Could not load SrClient DLL from path: SrClient.dll. Continuing without system restore points.
I also see in Reliability Monitor that w3wp.exe has failed twice in the past two weeks, and that Windows update was run on 2013-06-27. I also see that MySQL Server 5.6 was installed on the 28th, along with IIS URL Rewrite Module 2 and a few hotfixes. I also
see an entry stating that MicroSoft SQL Server 2012 Native Client failed to install on the 28th. Perhaps most foreboding however is the entry from 06-29 indicating that lsass.exe stopped working and that there was a disruptive shutdown that same day.
I was fortunate enough to have an RDP session up when the error first happened, so if there is any other information I can provide please let me know and I will do my best to gather it.
Thank you.
Here is the MGADiag report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004d401
Windows Product Key: *****-*****-CYD4F-DMB6V-KXFCQ
Windows Product Key Hash: m762ujAFgbAZasLkgckip7koC4A=
Windows Product ID: 92516-OEM-7502905-10173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00030112.1.0.004
ID: {6CDD5A05-2165-43EE-A931-3A65F7CF30ED}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Server (R) 2008 Enterprise
Architecture: 0x00000009
Build lab: 6001.vistasp1_gdr.101014-0432
TTS Error: K:20130719135900197-M:20130719133500198-
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6CDD5A05-2165-43EE-A931-3A65F7CF30ED}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00030112.1.0.004</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KXFCQ</PKey><PID>92516-OEM-7502905-10173</PID><PIDType>2</PIDType><SID>S-1-5-21-3002962722-3015847032-1223503968</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>PowerEdge 1950</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>2.7.0</Version><SMBIOSVersion major="2" minor="5"/><Date>20101030000000.000000+000</Date></BIOS><HWID>0E323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>PE_SC3
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Plus 2007</Name><Ver>12</Ver><Val>21808EFE77B6D86</Val><Hash>plsNY0jWdvY8rBhnpL2mWN0MfWc=</Hash><Pid>89409-707-9276326-65952</Pid><PidType>14</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: U1BMRwEAAAAAAQAACAAAAPuJxAYAAAAAYWECAAAAAABgU4lwv4TOARhy9171jCizkdIEkQaJZ64t2fKUOscc/C+U3jSu0MbwOmRpf9ZY279CPFUFOeBC2yd7IPmIgITKmLNv1wD2WLbaFMA0tX262Ib5iu7Q8oUCqaOcEd48HYsOntqnEBPIUIqaMVS50xsGhTiu2v3HTjLlzsauw1rN6YPtvvhlgmsOaDbvMnTA1onDIC8xbfNWgsGxBpop0WwiuBXa5HXuzs1OU5kpI4Km83cHZMn5BmY2HdKPD8tNYkwP34K9Ekif+jOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=
Licensing Data-->
C:\Windows\system32\slmgr.vbs(1634, 5) (null): 0xC004D401
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAgAAAAAAAwABAAEAHKK8g8qbxLdyQ2oEJKqUq/L02mh8IaxWvok=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL PE_SC3
FACP DELL PE_SC3
HPET DELL PE_SC3
MCFG DELL PE_SC3
SPCR DELL PE_SC3
WD__ DELL PE_SC3
SLIC DELL PE_SC3
ERST DELL PE_SC3
HEST DELL PE_SC3
BERT DELL PE_SC3
EINJ DELL PE_SC3
TCPA DELL PE_SC3
