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Previously Activated Win 7 Pro suddenly not genuine and not activated RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-HYHDC-2VY4W-4CXR7
    Windows Product Key Hash: s7pk0Xn4RaJFz1SwXeLwM3WTmQY=
    Windows Product ID: 00371-618-5273542-85597
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {903C4643-4F98-49D1-89E5-67B1906F6716}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{903C4643-4F98-49D1-89E5-67B1906F6716}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4CXR7</PKey><PID>00371-618-5273542-85597</PID><PIDType>5</PIDType><SID>S-1-5-21-3615465143-186628957-4118227478</SID><SYSTEM><Manufacturer>Apple Inc.</Manufacturer><Model>MacBookPro7,1</Model></SYSTEM><BIOS><Manufacturer>Apple Inc.</Manufacturer><Version>   MBP71.88Z.0039.B0B.1006012305</Version><SMBIOSVersion major="2" minor="4"/><Date>20100601000000.000000+000</Date></BIOS><HWID>7CB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    I have a bootcamp partition on a new Macbook Pro. I installed a retail version of Win 7 Home Premium 64-bit from Amazon.com, activated it and then upgraded it to Pro via Anytime Upgrade online. Its been fine since then, but 2 days ago it started telling me I had 3 days left to activate it and got a notification on the lower right of the screen that Windows was not genuine. I called MS Support who said they would fix it for $199 + $40 for security software. I said I would just reformat the partition and reinstall from scratch but they said that would not fix the problem (???). I've run the validation test online and it says it is genuine, as expected.

    I'd like to save this install if possible as I've got other software installed that I'm on my last license of and it will be a hassle to get it reregistered.

    Friday, February 18, 2011 10:38 PM

Answers

  • Hello Tony,

    I'm not sure what that "for $199 + $40 for security software" was about.  Are you sure you contacted Microsoft because that doesn't sound right?

     

    Anyways, If you are being asked to reactivate by Windows, then try Reactivating Windows by Phone. Click the Start Button and type: slui 4 and hit the Enter key. This will launch the Activate by Phone wizard.  Select your location and then follow the directions.

    Note: when the phone first picks up, the automatic Phone Prompt will give a number of options.  Either select the option to talk to a Live Activation Rep or if there is no option, don't enter anything into the phone.  This will force the Phone Prompt to transfer you to a Live Activation Rep who you can discuss the issue with and who will assist you in reactivating.

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, February 18, 2011 11:07 PM
    • Marked as answer by Darin Smith MS Monday, February 21, 2011 10:48 PM
    Friday, February 18, 2011 11:07 PM