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Notes not loading for entities RRS feed

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    Hi,

    In CRM I have Notes tab for Lead entity. When I click on the Notes tab I get rotating image (for long time) and the Notes are not loading in the page. This is not the case with only Lead entity for other entities where I have the Ntes tab I have the same problem. Rotaing image is displayed for long tiem and there is no response. Can any one please help me out on this.

    Thanks in advance.
    Friday, July 17, 2009 9:37 AM

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    Please me sure you have applied the lastest Update Rollup on the server.

    A possible work around, When you open the form don't click on the notes tab immediately. This worked for me when I had the same issue but applying the update rollup should resolve the issue.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Friday, July 17, 2009 9:51 AM

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    Please me sure you have applied the lastest Update Rollup on the server.

    A possible work around, When you open the form don't click on the notes tab immediately. This worked for me when I had the same issue but applying the update rollup should resolve the issue.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Friday, July 17, 2009 9:51 AM
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    Thanks Hassan. Yes the latest roll up will fix this issue. More about the issue can be found at http://support.microsoft.com/default.aspx/kb/951174.
    Friday, July 17, 2009 11:02 AM
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    Hi Hassan,

    One quick question....

    My CRM version is 4.0.7333.1261. I am not sure whether the rollup4 was applied. Can I directly apply rollup5? Or is it mandatory to apply rollup4 and then apply rollup5?

    Thanks
    Friday, July 17, 2009 2:41 PM
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    Hi,


    You only need MS Dynamics CRM 4.0 installed to apply this update rollup. Update Rollup 1, Update Rollup 2, Update Rollup 3 and Update Rollup 4 are not prerequisites for rollup 5.


    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Friday, July 17, 2009 2:59 PM
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    Ok...Thanks.

    Actually we have

    CRMv4.0-KB970141-amd64-MUI-ENU.exe
    CRMv4.0-KB970141-amd64-Router-ENU.exe
    CRMv4.0-KB970141-amd64-Server-ENU.exe
    CRMv4.0-KB970141-amd64-SRS-ENU.exe

    updates. Can I only install the "CRMv4.0-KB970141-amd64-Server-ENU.exe" and fix the above issue. Others can I install later?

    Or is it mandatory to istall all at the same time?

    Thanks
    Friday, July 17, 2009 3:05 PM
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    I wouldn't say its mandatory but and yes the single component should resolve the issue. The recommendation is to apply rollup for each component that you have installed.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Friday, July 17, 2009 3:23 PM
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    Hassan,

    When I run the rollup it says that the "Microsoft Dynamics CRM server was not found on the server". But the system has the CRM installed on it and i am able to access it from the browser. Can you please help me on this...
    Friday, July 17, 2009 4:21 PM
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    Ahhh....my server is 32 bit and was trying the rollup of 64 bit. Running the 32bit rollup solved the issue.
    Saturday, July 18, 2009 11:02 AM