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I keep getting Genuine Office warning messages RRS feed

  • Question

  • Each day, upon booting up, I get a warning message saying my MS Office is not genuine.  This is a genuine copy.  I ran the diagnostic test as suggested in this forum.  Report is listed below.  Thanks for your help.

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-4BYDX-96CY3-MJVHD

    Windows Product Key Hash: qa83v99a7US2oJSZ/PiXLq2CURk=

    Windows Product ID: 76487-640-3156132-23756

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {E83EEC47-6415-4ABC-9DDD-1E4700172FAE}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office Visio Professional 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E83EEC47-6415-4ABC-9DDD-1E4700172FAE}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MJVHD</PKey><PID>76487-640-3156132-23756</PID><PIDType>1</PIDType><SID>S-1-5-21-1343024091-1078081533-839522115</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D420                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20070403000000.000000+000</Date></BIOS><HWID>C6440A00018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57120</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55604</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/><App Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: 4000:Dell Inc|4000:Microsoft Corporation

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     

    Wednesday, October 21, 2009 3:59 PM

Answers

  • From your MGA report:

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    Microsoft Office Visio Professional 2003 - 100 Genuine

    Unfortunately, your installed copy of Microsoft Office Professional Edition 2003 is non-genuine.  It appears to be a Volume License copy.  The original owner of the license has reported it lost, stolen, or misused and as a consequence, Microsoft has blocked the product key from further use.

    Please visit Microsoft Genuine Advantage and click on Validate Office.  When validation fails, click on the Get Genuine button to learn how to acquire a genuine copy of Microsoft Office.


    Carey Frisch
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 7:53 PM
    Wednesday, October 21, 2009 4:09 PM