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Sending Mail Merge from CRM 2011(In-House) RRS feed

  • Question

  • HI All,

    when <g class="gr_ gr_17 gr-alert gr_gramm gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="17" id="17">user</g> sends an email blast using mail merge from CRM, it is taking <g class="gr_ gr_18 gr-alert gr_gramm gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" data-gr-id="18" id="18">email</g> address from the Outlook contact instead of CRM contact. Let's say if I have one contact in Outlook and same contact in CRM but with different email address. When I select the contact in CRM and do the mail merge it is giving me the option to select email id either from <g class="gr_ gr_13 gr-alert gr_spell gr_run_anim ContextualSpelling ins-del multiReplace" data-gr-id="13" id="13">outllok</g> or CRM whereas I want it should only take from CRM.

    Any idea how can I handle.

    Thanks


    Arvinder

    Wednesday, August 17, 2016 3:23 PM