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  • Question

  • And failed the MGA tool,  What now?  I had a qenuine windows 98, bought what I thought was a genuine XP upgrade, which loaded fine and accepted by Microsoft, but now regected.  Assuming my XP copy is counterfiet, can I load a new upgrade on top of the XP counterfiet, on top of the genuine 98, or do I have to start from scratch and buy the expensive full version.
    Sunday, November 12, 2006 9:03 AM

Answers

  • McArky,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 7), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, PD6B3-FDJ4G-RGV8B, you will see that two other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your installation of Office 2003 Pro is also showing as nongenuine (Office status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given genuine software or a refund.  In any case, you should uninstall the nongenuine Office suite from your computer.

    If you purchased a genuine retail upgrade copy of XP Pro, you could try to either (1) use the Product Key Updater utility (http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx) to "genuine-ize" your current nongenuine installation, or you could try to do a repair reinstallation with the genuine upgrade CD, but I have a feeling that since the Product Key you wll be using is an upgrade key, it will be rejected.  But there's only one way to find out.

    If you decide to or end up having to do a clean installation, your previous full license genuine W98 CD will be acepted by XP setup as "qualifying media" at the beginning of XP Setup, so you won't have to go thru the hassle of installing W98 then installing XP on top of it.

    Monday, November 13, 2006 2:28 PM

All replies

  • McArky,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Sunday, November 12, 2006 10:23 PM
  •  

    Hi Dan, Thanks for your help.  I'll have to go and have another look for the XP Pro Disk back to you with the answers to your questions.  Cheers Steve

    Diagnostic Report (1.5.0717.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-PD6B3-FDJ4G-RGV8B
    Windows Product Key Hash: hUNsDeD8N6okAVKRtW/2341EKZg=
    Windows Product ID: 55274-644-1747603-23044
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 51bfec27-6887-4352-b2c4-8b9e3a1657ce
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.716.0
    Signed By: Microsoft
    Validation Diagnostic: 63BB5E84-872-80004005
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>51bfec27-6887-4352-b2c4-8b9e3a1657ce</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-RGV8B</PKey><PID>55274-644-1747603-23044</PID><PIDType>1</PIDType><SID>S-1-5-21-484763869-706699826-1708537768</SID><SYSTEM/><BIOS><Manufacturer>American Megatrends Inc.        </Manufacturer><Version>62710                           </Version><SMBIOSVersion major="2" minor="3"/><Date>19990520000000.000000+000</Date></BIOS><HWID>A199360709842037</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57251</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, November 13, 2006 8:15 AM
  • McArky,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 7), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    If you search the forum for the part of the VLK reported by the mgadiag utility, PD6B3-FDJ4G-RGV8B, you will see that two other posters have submitted reports with that same blocked VLK.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    More bad news:  Your installation of Office 2003 Pro is also showing as nongenuine (Office status:  114 means nongenuine).  If this comes as a surprise to you, please return to the place of purchase and demand that you be given genuine software or a refund.  In any case, you should uninstall the nongenuine Office suite from your computer.

    If you purchased a genuine retail upgrade copy of XP Pro, you could try to either (1) use the Product Key Updater utility (http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx) to "genuine-ize" your current nongenuine installation, or you could try to do a repair reinstallation with the genuine upgrade CD, but I have a feeling that since the Product Key you wll be using is an upgrade key, it will be rejected.  But there's only one way to find out.

    If you decide to or end up having to do a clean installation, your previous full license genuine W98 CD will be acepted by XP setup as "qualifying media" at the beginning of XP Setup, so you won't have to go thru the hassle of installing W98 then installing XP on top of it.

    Monday, November 13, 2006 2:28 PM
  • Thanks for your help Dan.

    Misuse by the supplier, selling multiple copies is my guess.  Live and learn, and don't be so naive, I guess.

    The original W98 was an OEM version re installed onto a second hand we bought from my wife's work.  All done by there techies, so hopefully no problem there, though the original disks are 1 of several sitting in a carton at Sharons work.

    The XP and Office Pro versions were bought on line from a dot com, so I guess we can forget about contacting them.  Lesson there I guess is to buy only from online businesses that have a physical address.

    Now to find legitimate replacements.

    Thanks again for your help

    Steve

     

     

     

    Tuesday, November 14, 2006 8:05 AM