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Does CRM 2010 Outlook plugin work with the new CRM 2013? RRS feed

  • Question

  • We are trying to get ready for our new roll out of CRM 2013. To do this we have a test account of 2013 and are trying to connect to it through a 2010 outlook client but we haven't been successful. Do we need to update all our computers to the new 2013 Outlook plug in to be able to connect to our CRM once it has been updated? Or is there another solution?

    Here is part of the error code we are getting.

    13:46:22|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 12/19/2013 1:46:22 PM ===
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    13:46:22|   Info| Client Configuration Wizard Version      : 6.0.0000.0809
    13:46:22|   Info| Client Configuration Wizard LanguageID   : 1033
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    13:46:22|   Info| Query all rows in profile table
    13:46:22|   Info| Outlook is  initialized
    13:46:22|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    13:46:22|   Info| Client Configuration Wizard Running Mode : Normal
    13:46:22|   Info| Configuration file Type : OnPremise.
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.MainForm.MainForm
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    13:46:22|   Info| Logon mapi store
    13:46:22|   Info| Logon admin service
    13:46:22|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    13:46:22|   Info| Query all rows in msg service table
    InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)


    Janis Jarvis


    • Edited by J Jarvis Thursday, January 9, 2014 7:22 PM
    Thursday, January 9, 2014 7:21 PM

All replies

  • Hi,

    According to MS documents CRM 2013 connector is supported for these versions of Outlook:

      Microsoft Office:
      • Microsoft Office 2013 (64 or 32-bit)
      • Microsoft Office 2010 (64 or 32-bit)
      • Microsoft Office 2007 (32-bit)

    Friday, January 10, 2014 7:48 AM
    Moderator
  • Are there any other orgs configured in this Outlook client? Such as older CRM 2011 orgs? If so, remove them and try configuring the CRM 2013 org with it being the only org.

    Also, you may want to "test" the CRM Outlook connector using the version made for CRM 2013.  Although the 2011 client will work, it may lack some functionality.  Mixing versions should only be a temporary deal while upgrading the CRM server and then the clients.


    Jason Peterson

    Friday, January 10, 2014 9:07 AM
  • Hi Janis,

    The log only contains information and verbose log, it doesn't contain error.

    What's the error it shows when you try to configure outlook client?

    Wilson

    Monday, January 13, 2014 7:06 AM
  • This is what the error tells me.

    “cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials”. We are using the same login ID and password which allows us to connect to the browser based CRM2013 hosted server


    Janis Jarvis

    Tuesday, January 14, 2014 8:45 PM