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Validation Error Code 0xc004e002 Gateway laptop RRS feed

  • Question

  • Running Vista Home Premium on a Gateway.  Did a reinstall of Vista from my disc 2 weeks ago and things worked well.  But 2 days ago I suddenly started getting slow-loading web pages even though I have a fiber optic connection.  Only thing downloaded just before that were Windows updates.  Then tried to return to an earlier save point, but upon rebooting can only get 0xc004e002 error code.  Followed the instructions in one of the other posts on this topic, and generated this report.  I also tried typing file:%windir%\system32 in the browser address bar but nothing happened.  My browser is Firefox.  I am unable to get to IE to try it. Then started in safe mode and did a system restore.  Still get error window.  Now what should I do? 
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9255D049-49D9-4B8E-9278-8F61EE0B0CF1}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional with FrontPage - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9255D049-49D9-4B8E-9278-8F61EE0B0CF1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-2749845405-4128650862-2750957686</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MT6452                          </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>84.05   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061101000000.000000+000</Date></BIOS><HWID>EE333507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>380F2384C4E42CC</Val><Hash>EdEC7YJZWfWXLduj3ywSQc2/m2A=</Hash><Pid>54185-640-0986624-17371</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="17" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(292, 9) (null): 0xC004E002

    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAQACAAAAAwABAAEAnJ+qS+DjngZePyDlshry9CbsIJ4s0axW74H6/A==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      SSDT            GATEWA        SYSTEM 
      SLIC            GATEWA        SYSTEM 

    What do I do next?
    Saturday, November 14, 2009 6:25 PM

Answers

  • Hello stannie25,

      OK, for some reason Firefox isn't automaticly opening Windows Explorer when you type in a local folder location, like it should.

      Are you able to login to Vista in Safe Mode?  If so, try the below steps (Note: the net start (and stop) slsvc steps are removed since that servce does not run in safe mode, by default)

    1) Click Start
    2) Type: cmd.exe in the start search field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start slsvc
    9) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    10) Restart your computer (into regular mode) twice.
    11) You may be required to enter the Product Key and/or Activate.



    If that does not work, log back into Safe Mode, and (temporarily) change your default browser to Internet Explorer:

    1)  Open Internet Explorer.
     
    2) If a message is displayed asking if you want Internet Explorer to be your default browser, click Yes. That's all you need to do.  If a message does not appear, go to the next step.

    3) Click the Tools button, and then click Internet Options.
    4) Click the Programs tab, and then click Make default.
    5) Click OK, and then close Internet Explorer.
    6) Internet Explorer is now the default web browser.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 8:49 PM
    Thursday, November 19, 2009 9:47 PM
  • Thank you Darin.  Needless to say I am really concerned about doing updates now since that seem to have been what caused the crash.  Don't want to be without my computer again! How fast we get uber dependent on them.  I will take you advice and not do anything else on the computer while it is updating.  You've been very helpful and I appreciate it.
    • Marked as answer by Stannie25 Friday, November 20, 2009 10:47 PM
    Friday, November 20, 2009 10:47 PM

All replies

  • Hi Stannie25,



    1) Open Firefox.
    2) This time, type: C:\ and then navigate down to the 'System32' folder

    Then try the rest of the below steps

    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

    Thank you,
    Darin MS
    Wednesday, November 18, 2009 10:21 PM
  • Darin--when I right click on cmd.exe, I am not given a choice of run as administrator, even though this is my laptop and I used to get that option before the "crash" when performing certain functions.  Right clicking instead gives me the window with choices like "open link in New Window," "Bookmark this Link", "Properties", etc.  I went ahead and double-clicked cmd.exe and opened cmd.  I then typed in net stop slsvc, it did ask if I was sure, I typed Y, but got the message "system error 5 has occurred.  Access is Denied. "  Now what?
    Thanks
    Thursday, November 19, 2009 2:51 AM
  • Hello stannie25,

      OK, for some reason Firefox isn't automaticly opening Windows Explorer when you type in a local folder location, like it should.

      Are you able to login to Vista in Safe Mode?  If so, try the below steps (Note: the net start (and stop) slsvc steps are removed since that servce does not run in safe mode, by default)

    1) Click Start
    2) Type: cmd.exe in the start search field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start slsvc
    9) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    10) Restart your computer (into regular mode) twice.
    11) You may be required to enter the Product Key and/or Activate.



    If that does not work, log back into Safe Mode, and (temporarily) change your default browser to Internet Explorer:

    1)  Open Internet Explorer.
     
    2) If a message is displayed asking if you want Internet Explorer to be your default browser, click Yes. That's all you need to do.  If a message does not appear, go to the next step.

    3) Click the Tools button, and then click Internet Options.
    4) Click the Programs tab, and then click Make default.
    5) Click OK, and then close Internet Explorer.
    6) Internet Explorer is now the default web browser.

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Friday, November 20, 2009 8:49 PM
    Thursday, November 19, 2009 9:47 PM
  • Darin--thank you!  I am for the moment back up and running.  Before I mark this as "answered" can you give me any idea what caused this problem so that I don't ever do it again?  The only thing I remember doing at the time of the crash was downloading Windows updates.  Because I had done a reinstall a week or so earlier, I was still in the process of downloading the Windows updates, 10 or so at a time.  Any guidance on what to do to keep this from happening again would be appreciated.
    Friday, November 20, 2009 2:03 AM
  • Hi Stannie25,

      I can tell you what we fixed was a corrupt or malformed Licensing Store.  It's the file that contians most of the Licensing information for Vista. I don't know the technicals of what exactly it does, but my understaning is that Vista uses that information (at boot, I believe) to check itself as properly Licensed.  If the file is there, but unread, Vista  goes Non-Genuine.

      However, I can't tell you what ultimatly caused the Licensing Store to go bad. My guess is that the Crash cause the problem.  So whatever caused the Crash, indirectly caused the problem.

      Since I don't know what caused the Crash, I really don't have any advise.  However, you did mention you were installing about 10 updates at a time (instead of installing them all at once).  If you are going to do it that way, I recommend adding a reboot after every batch of installs.  This is In Addition to any reboots the Updates do themselves. I also recommedn not doing anything on the computer while updating.  I know it says it's ok to continue working, but some of those updates are changing deep (core) level code and to be on the safe side I just leave it alone untill it's done.

    Hope that helps,
    Darin MS
    Friday, November 20, 2009 8:49 PM
  • Thank you Darin.  Needless to say I am really concerned about doing updates now since that seem to have been what caused the crash.  Don't want to be without my computer again! How fast we get uber dependent on them.  I will take you advice and not do anything else on the computer while it is updating.  You've been very helpful and I appreciate it.
    • Marked as answer by Stannie25 Friday, November 20, 2009 10:47 PM
    Friday, November 20, 2009 10:47 PM