Answered by:
Reinstall after hard drive replacement

Question
-
[was subject] I subscribed to a one year contract for security from Microsoft. My hard drive had to be replaced. the tech said all would be restored but I am getting the messsage I only have 20 some days left. I lost my receipt so How can I fix this? Thanks
My hard drive had to be replaced under warranty. I subscribed to Windows Live care and now I get a message I only have 20 some days left. How can I get my subscription back? Thanks- Edited by Stephen BootsMVP, Moderator Saturday, August 1, 2009 12:58 AM changed subject line
- Moved by Stephen BootsMVP, Moderator Saturday, August 1, 2009 1:00 AM reinstall issue (From:Windows Live OneCare Backup and Restore)
Friday, July 31, 2009 5:29 PM
Answers
-
HI!
Make sure that you have signed in with your live id and password that is associated to your subscription.
Verify for the status of your subsription by going to billing.microsoft.com.
Contact support :
----- bayabasgirl29- Marked as answer by Stephen BootsMVP, Moderator Saturday, August 1, 2009 12:59 AM
Friday, July 31, 2009 5:52 PM
All replies
-
HI!
Make sure that you have signed in with your live id and password that is associated to your subscription.
Verify for the status of your subsription by going to billing.microsoft.com.
Contact support :
----- bayabasgirl29- Marked as answer by Stephen BootsMVP, Moderator Saturday, August 1, 2009 12:59 AM
Friday, July 31, 2009 5:52 PM -
Following the reinstall of OneCare you need to "subscribe" by clicking the link in OneCare to subscribe. You then must sign in with the same LiveID that you used to originally subscribe.
If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.
If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.
How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.
If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm
-steve
Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums ModeratorSaturday, August 1, 2009 12:59 AMModerator