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Replaced Pirated Copy MS Office - Can You Confirm "Genuine" Now? RRS feed

  • Question

  • We just replaced a pirated copy of MS Office Enterprise Edition 2007 that came pre-installed on a computer purchased from an eBay seller.  [BTW, how come MS doesn't go after the sellers of the illegal software as aggressively as you go after the victims?  We provided very detailed information to the piracy group, and nothing was ever done.  Waste of our time, plus we had to buy a new copy of Office.]


    *Question #1 - Can you confirm that this installation of MS Office is genuine?

    *Question #2 - Can you confirm that this installation of Windows XP is genuine?


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    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FKWKT-MH779-XPKBW
    Windows Product Key Hash: C2Kjx3tf9zuUBpDtq04f4XY6t/w=
    Windows Product ID: 55274-640-0376075-23483
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {C2EE1DCA-F829-4E0E-9E35-F40F4431A4D9}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C2EE1DCA-F829-4E0E-9E35-F40F4431A4D9}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XPKBW</PKey><PID>55274-640-0376075-23483</PID><PIDType>1</PIDType><SID>S-1-5-21-1606980848-854245398-1896710051</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>2374JU4</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDIWW (3.14 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20050120000000.000000+000</Date></BIOS><HWID>DE373A07018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>A15E5A625E8FF12</Val><Hash>kAbpGJjM9w6fLA3jjNMln5jEeuA=</Hash><Pid>89446-905-9261532-65469</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: EDE6:HITACHI, Ltd|EDE6:HITACHI, Ltd|EDE6:HITACHI, Ltd|142F6:IBM
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thursday, November 12, 2009 1:16 AM

Answers

  • Hello John_office,

    You wrote, "How are you right about this software being "not genuine" and the official MS validation utility saying our copy of Office is legitimate?"

    Nowhere in my answer to your question did the words "not genuine" appear.  I am not asserting your software is not genuine.  You asked if it could be confirmed that these installations are Genuine or not, and that cannot be confirmed from the available information.

    Notice at the bottom of the "validation successful" page (at least for Office--IMO it should be there for Windows as well) there is a disclaimer that reads, "Validation does not guarantee that the copy of Office installed on this computer is properly licensed."

    Properly licensed is much more than determining whether any given installation of a Microsoft product was done with a genuine product key.  But that's all that can be checked by an automated online system.

    You wrote, "Are you really saying that the Microsoft's largest reseller of software to teachers and students is selling non-genuine software?  Wow!"

    Nope, not saying that at all.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 12, 2009 3:27 AM
  • Hello John_office,

    The IBM spec list for that laptop says that they shipped with Windows 200 Professional, but other docs on the IBM site for Thinkpad T42s says they may have shipped with XP.  But, if you have a CoA for XP Pro, that's what counts and that is an unexpected bonus and should make it a snap to correct the problem with having a Volume license.

    Please run the Product Key Updater Utility http://go.microsoft.com/fwlink/?linkid=45668  and it should be able to convert the license from a Volume License to an OEM license.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:20 PM
    Thursday, November 12, 2009 8:35 PM

All replies

  • Hello John_office,

    *Question #1 - Can you confirm that this installation of MS Office is genuine?

    Answer #1 -  No.

    *Question #2 - Can you confirm that this installation of Windows XP is genuine?

    Answer #2 - No.



    Both installations are Volume Licensing installations.

    Both installations were done with Genuine volume licensing product keys.

    The only way to confirm if these are both Genuine installations is to compare the installed volume licensing product keys to the product keys issued to your organization as described on your Volume Licensing Agreement.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 12, 2009 1:57 AM
  • We ran the "legitcheck.hta" application, which we downloaded directly from the Microsoft web site, and received a very nice "Validation Successful!" response.  How are you right about this software being "not genuine" and the official MS validation utility saying our copy of Office is legitimate? 

    Are you really saying that the Microsoft's largest reseller of software to teachers and students is selling non-genuine software?  Wow! 

    Thursday, November 12, 2009 2:53 AM
  • Hello John_office,

    You wrote, "How are you right about this software being "not genuine" and the official MS validation utility saying our copy of Office is legitimate?"

    Nowhere in my answer to your question did the words "not genuine" appear.  I am not asserting your software is not genuine.  You asked if it could be confirmed that these installations are Genuine or not, and that cannot be confirmed from the available information.

    Notice at the bottom of the "validation successful" page (at least for Office--IMO it should be there for Windows as well) there is a disclaimer that reads, "Validation does not guarantee that the copy of Office installed on this computer is properly licensed."

    Properly licensed is much more than determining whether any given installation of a Microsoft product was done with a genuine product key.  But that's all that can be checked by an automated online system.

    You wrote, "Are you really saying that the Microsoft's largest reseller of software to teachers and students is selling non-genuine software?  Wow!"

    Nope, not saying that at all.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 12, 2009 3:27 AM
  • Back to the original question: exactly what do I need to do to confirm that this software, purchased by a school teacher at an approved institution from an approved seller of Microsoft software to the academic market, is genuine?  There is no "organization volume licensing agreement" for us to compare keys against, and the concept of "our organization" does not apply here.  This is academic license software sold to an individual teacher.

    We've run the legitcheck.hta application, run the OGA diagnostic and posted the results.  Please - do we have to worry about another pop up box from Microsoft in 6 months demanding that we purchase yet another copy of MS Office?

    Why does this have to be so bloody complicated?
    Thursday, November 12, 2009 3:44 AM
  • Back to the original question: exactly what do I need to do to confirm that this software, purchased by a school teacher at an approved institution from an approved seller of Microsoft software to the academic market, is genuine?  There is no "organization volume licensing agreement" for us to compare keys against, and the concept of "our organization" does not apply here.  This is academic license software sold to an individual teacher.

    We've run the legitcheck.hta application, run the OGA diagnostic and posted the results.  Please - do we have to worry about another pop up box from Microsoft in 6 months demanding that we purchase yet another copy of MS Office?

    Why does this have to be so bloody complicated?
    Thursday, November 12, 2009 4:07 AM
  • Hello John_office,

    Your Office Professional Plus 2007 is a product that, based on available information from the publically-accessible portion of the Microsoft website, is a Volume Licensing-only product.  There very well may be special academic licensing programs that offer VL products for individual sale to academic professionals, but information about these programs is not readily available outside of the specific academic sales channel, so I would have no way of confirming what you want to know.

    You wrote, "Please - do we have to worry about another pop up box from Microsoft in 6 months demanding that we purchase yet another copy of MS Office?"

    Maybe not for Office, but certainly a possibility for Windows.  If the computer that generated your mgadiag report is the same one that you bought off eBay, then you have an issue with your installation of Windows.

    The information at IBM/Lenovo's support page for your model of ThinkPad computer http://www-307.ibm.com/pc/support/site.wss/quickPath.do?quickPathEntry=2374JU4 says that the computer came with Windows 2000 Professional.  You can confirm this by checking the bottom of the laptop for a Certificate of Authenticity that will have the version and edition of Windows that the computer is licensed to run.  The Product Key is also on the CoA label.

    Right now the computer has a Volume Licensing edition of XP Pro installed.  Since the Volume Licensing Key is still reporting as Genuine, it's likely that this computer was once the property of a larger business, educational, or governmental organization that was large enough to use Volume Licenses for its computer operating systems.  The problem is that the organization did not remove its Volume Licensing installation of XP Pro from the computer before disposing of it.  Even though the status is reported as Genuine, it is not a genuine use of the license if you or your organization are not the original holders of the Volume Licensing Agreement to which this Volume License belongs.  The catch is that some day, the rightful holders of this Volume License may cancel their license, or the product key may be discovered to have been lost, stolen, or leaked to the internet, then the product key will be blocked and shortly thereafter your XP installation will begin reporting that it is nongenuine.

    You can prevent this type of problem by returning your IBM/Lenovo computer's Windows installation back to the original genuine license that it came with from IBM.  If you have the Recovery Solution provided by IBM (a set of recovery discs, a hidden recovery partition on the hard disk drive, or a combination of both), you can back up your data, then run the Recovery according to IBM support directions, putting the original genuine Windows 2000 Professional installation back onto the computer.

    If you do not have the IBM recovery solution, please contact IBM at this page to see if you can order a set of Recovery CDs:  http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-53121
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, November 12, 2009 4:37 AM
  • Dan -

    On the bottom of the computer is a legitimate looking Microsoft COA sticker that says: "Windows XP Professional - IBM Corporation" with a product key. 

    Is it possible that this computer had a legitimate license for XP that was overwritten by the Volume Licensing copy, and that I can restore the VLK OS back to this legitimate version of XP Professional?
    Thursday, November 12, 2009 4:58 PM
  • Hello John_office,

    The IBM spec list for that laptop says that they shipped with Windows 200 Professional, but other docs on the IBM site for Thinkpad T42s says they may have shipped with XP.  But, if you have a CoA for XP Pro, that's what counts and that is an unexpected bonus and should make it a snap to correct the problem with having a Volume license.

    Please run the Product Key Updater Utility http://go.microsoft.com/fwlink/?linkid=45668  and it should be able to convert the license from a Volume License to an OEM license.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, November 23, 2009 11:20 PM
    Thursday, November 12, 2009 8:35 PM