I installed and activated Vista Ultimate on Feb 24, 2007. It worked fine until March 29th at which time it reported that my copy of Windows Vista was not valid. The dialog box gave me two options, to validate online and to close the dialog box.
I tried to validate online but the validation failed. There were 3 steps to try according to this webpage. I could try none of them because they all required access to the Windows Desktop, which I could not get.
I've contacted Microsoft support and have spent about 5 hours with 7 different people on the phone with no resolution.
After the first 2 hours on the phone failed to produce a resolution I performed a system restore to a point 3 days before the the problem occured. Voila! Everything was working normally. I left my computer and later shut it down. The next day the problem was back because Windows automatically performed the updates again. I tried to restore back to the same point that previously resolved the problem but that restore point had been automatically deleted by Windows itself. None of the remaing restore points worked.
Windows is still reporting that it is not genuine. I can't print, I can't backup, or restore anything from previous backups. I can't turn off my pc becasue I am afraid I will be unable to again access the desktop.
Here are some details that might help:
#1. In the event log the following message about the Software Licensing Service is displayed:
The Software Licensing service failed to start. hr=0xC004D401, [2, 4]
I opened the Services snap-in and tried to start the service, but it won't start. The same error is recorded in the event log.
#2. Attemting to start the software licensing service from a command prompt results in the following error:
C:\Windows\system32>net start slsvc
The Software Licensing service is starting.
The Software Licensing service could not be started.
A system error has occurred.
System error 54273 has occurred.
The system cannot find message text for message number 0xd401 in the message fil
e for BASE.
#3. I came across the Microsft genuine Advantage Diasgnostic Tool. It reports and invalid license.
Here is the text results of the diagnostic.
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f027
Windows Product Key: *****-*****-3M8YV-3F43H-7Q3QW
Windows Product Key Hash: 90aoalmDmFG0jV0FzUaNLLZZPZs=
Windows Product ID: 89580-006-5520986-71990
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.000
ID: cbb76808-6e66-4412-a51c-51e1aa833c0a
Is Admin: No
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Ultimate
Architecture: 0x00000000
Build lab: 6000.vista_rtm.061101-2205
TTS Error: M:20070401141315953-
Validation Diagnostic:
Resolution Status: N/A
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-80041013_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>cbb76808-6e66-4412-a51c-51e1aa833c0a</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-7Q3QW</PKey><PID>89580-006-5520986-71990</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-1035525444-725345543</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5NSLI ACPI BIOS Revision 0903</Version><SMBIOSVersion major="2" minor="4"/><Date>20061124000000.000000+000</Date></BIOS><HWID>65EC3507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>58321F143B5D70A</Val><Hash>7810smD5MJrzpgAUAmPkM5XcDQQ=</Hash><Pid>81605-901-8597292-65315</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
I need a resolution to the WGA problem soon.
Jeff
