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How can access my CRM 4 when my AD is down? RRS feed

  • Question

  • I know that CRM 4 works very closely with AD. But I just had my AD down lately, how can I still use CRM 4?

    If I reinstalled a new AD (my AD and CRM server are in different server), how do I still maintain all the old data?

    Please help, thanks in advance.

    Wednesday, December 8, 2010 10:44 AM

Answers

  • Hi Theara, if your domain controller is down, your users will not be able to access CRM as CRM relies on AD for authentication.

    Unless you can recover the AD database from a backup you'll probably also need to reinstall CRM.

    Sounds like you've had quite a disaster! You might want to contact Microsoft support or a Microsoft partner to see if you can recover your infrastructure without having to reinstall everything, and assist you with a disaster recovery strategy that will prevent AD failures from having such an impact.


    Neil Benson, CRM Addict and MVP at Customery Ltd. You can reach me on LinkedIn or Twitter. Join over 10,000 other CRM professionals on the Microsoft Dynamics CRM group on LinkedIn.

    • Marked as answer by Theara Thursday, December 9, 2010 6:09 AM
    Wednesday, December 8, 2010 12:08 PM
    Moderator