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WGA Validation Problem

Question
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Diagnostic Report (1.9.0011.0):
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WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {28229A55-9AEA-4E6D-A7D2-BF4C499684C1}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Access 2007 - 100 Genuine
Microsoft Office Excel 2007 - 108 Invalid VLK
Microsoft Office PowerPoint 2007 - 108 Invalid VLK
Microsoft Office Word 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{28229A55-9AEA-4E6D-A7D2-BF4C499684C1}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-1413046040-1418914552-1730016637</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1525 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20081016000000.000000+000</Date></BIOS><HWID>CC323507018400FA</HWID><UserLCID>0416</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>Hora oficial do Brasil(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89384-707-4159871-63337</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0016-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Excel 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89385-707-4159871-63330</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0018-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office PowerPoint 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89400-707-4159871-63190</Pid><PidType>14</PidType></Product><Product GUID="{90120000-001B-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Word 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89407-707-4159871-63905</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Versão do serviço de licença do software: 6.0.6002.18005
Nome: Windows(TM) Vista, HomePremium edition
Descrição: Windows Operating System - Vista, OEM_SLP channel
Identificação da Ativação: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Identificação da Aplicação: 55c92734-d682-4d71-983e-d6ec3f16059f
PID estendido: 89578-00146-321-500204-02-1046-6001.0000-2992008
Identificação da Instalação: 000595706732694941404483792145654203023514515396689601
URL do Certificado do Processador: http://go.microsoft.com/fwlink/?LinkID=43473
URL do Certificado da Máquina: http://go.microsoft.com/fwlink/?LinkID=43474
URL da Licença de Uso: http://go.microsoft.com/fwlink/?LinkID=43476
URL do Certificado da Chave do Produto (Product Key): http://go.microsoft.com/fwlink/?LinkID=43475
Chave do Produto (Product Key) Parcial: B9HD2
Status da Licença: LicenciadoHWID Data-->
HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJQ8znoQtsBszMCyCiVsPEaDTu8GpJT78vSi8XpHogysVrINOEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef Cpu0Cst
SSDT PmRef Cpu0Cst- Moved by Carey FrischMVP Saturday, November 28, 2009 11:35 PM Moved to relevant category (From:Windows Vista Validation Issues (Windows Vista))
Saturday, November 28, 2009 8:12 PM
Answers
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Hello McKubick,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Access 2007 - 100 Genuine
Microsoft Office Excel 2007 - 108 Invalid VLK
Microsoft Office PowerPoint 2007 - 108 Invalid VLK
Microsoft Office Word 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Right now your Dell computer has Volume Licensing installation of Word, Excel, Powerpoint, and Access installed, but with the exception of Access, these installations were done with nongenuine Volume Licensing Keys (VLKs). An Invalid Volume Licensing Key is a product key that was made up by a Key generator (keygen for short) program that mimics the product keys used by Microsoft. Since these Volume Licensing product keys were never issued by Microsoft, they are by definition Invalid.
Additionally, I noticed that the remaining Access 2007 program installed on the computer is also a Volume Licensing edition of this program. Are you using the Acess product in association with a larger business, educational, or governmental organization? If so, please contact the tech support people within the organization to have them help you with correcting the Invalid VLK situation.
If your use of these programs is not associated with a larger business, educational, or governmental organization, and you purchased these programs thinking that they were retail licenses for these programs to be sold to individual consumers, it is likely that you are a victim of software piracy or counterfeiting. As an individual consumer, you should never have been sold Volume Licensing (VL) materials such as these VL installation CDs, and you certainly should not have received an Invalid Product Key. You should have been sold Genuine retail licensed software.
If so, your first course of action is to confront your seller with this information and demand either a full refund or to receive the genuine software you paid for.
If the seller refuses to help, please file a piracy report at www.microsoft.com/piracy. Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer. Please see the FAQ here: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.
One other possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine. This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or some or all of your programs. You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Friday, December 4, 2009 11:49 PM
Monday, November 30, 2009 3:36 AM