locked
Prompt for reactivation of Windows Vista Home Premium RRS feed

  • Question

  • More than year ago I bought my computer at a trustworthy computer store. I bought it as a full set, which Windows Vista already installed. I believe this is OEM. However, some time ago it started breaking down. After struggling with my computer for a few months, I decided to re-install Vista to see if that would help. For a while, it seemed to work. However, I was only able to access my computer once or twice before it didn't work once again. I decided to get it checked professionally and they told me the fault was in my video card. I bought a new one and got it hooked up.
    When I start up my computer and log in now, all I get is a black screen which says "This version of Windows is not legitimate" in the bottom-right corner with a pop-up that tells me I need to Activate Windows, with options to activate online, enter the product key and others. When I enter my product key (which is at the back of my CPU) I get another pop-up stating that I might be a victim of piracy.

    I'm quite sure that I have to enter the key again because I re-installed Vista from my DVD and the system thinks I've gone and installed it on another PC.

    Note:

    I have included the results of the diagnostics tool at the bottom

    I have checked the forums for some other remedies but have found no problems similar enough to mine/none that work

    The only thing I can access is my web browser. From, here I can access Windows Explorer and from here access my files. When I go to my Desktop folder and right-click on My Computer, then try to click on Properties, it doesn't work. For the rest, I can pretty much go everywhere, except I also have no start menu and no (not that I know of) Run prompt.

    I have sent an e-mail to Windows Vista Support, the reply of which told me that I should diagnose my WGA, (which I have done, did not change anything, probably because this is related to Validating and I need to re-Activate) that I can call customer support, (not the best option for me) or that I should buy a new product key, which is not right, since I have not installed Vista on another PC, but re-installed it on the same PC. Unfortunately, it cannot know this (or can it?).

    I was at one point directed here: http://support.microsoft.com/default.aspx/kb/931573
    Theoretically, I think that should have solved my problem, but after I run that update, a pop-up tells me that the solution is not eligible for my system.

    I have not done anything directly to my motherboard. (I was looking through some other questions and this caused some problems for other people.)


    I hope I have not forgotten to submit any information.


    Thank You,
    Emiel S.

    ---------------------------------------------------------------------------------
    Here follow the results of the Diagnostics Report tool:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-Y9VKR-6QHQ4-4384J
    Windows Product Key Hash: HWl3XJiM5QRpOu8eOOikQREeAE0=
    Windows Product ID: 89578-OEM-7359666-50909
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {9A55D841-609C-4CA9-A0DF-56901C362203}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9A55D841-609C-4CA9-A0DF-56901C362203}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4384J</PKey><PID>89578-OEM-7359666-50909</PID><PIDType>3</PIDType><SID>S-1-5-21-2164648130-1772901695-3809888469</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG33TL__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>DPP3510J.86A.0216.2007.0502.1916</Version><SMBIOSVersion major="2" minor="4"/><Date>20070502000000.000000+000</Date></BIOS><HWID>5E313507018400FA</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Versie van Software Licensing-service: 6.0.6000.16509
    Naam: Windows(TM) Vista, HomePremium edition
    Beschrijving: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activerings-id: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f
    Uitgebreide PID: 89578-00146-596-650909-02-1043-6000.0000-1092009
    Installatie-id009874368072986350840425149901955656856703618126498495
    URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkId=57201
    URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkId=57203
    URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkId=57205
    URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkId=57204
    Gedeeltelijke productcode: 4384J
    Licentiestatus: geen licentie

    HWID Data-->
    HWID Hash Current: MAAAAAEAAAABAAEAAwABAAAAAgABAAEAJJSg0ASjFg60HDq8JgLy9FYw/PSsViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   DG33TL 
      FACP   INTEL   DG33TL 
      MCFG   INTEL   DG33TL 
      WDDT   INTEL   DG33TL 
      ASF!   INTEL   DG33TL 
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm


     

    Monday, April 20, 2009 5:58 PM

Answers

  • Hello emiels,

      It is true that you need to Activate. To be able to activate when you do not have access to the Start Button, follow the below steps:

    1) Open the Internet Browser
    2) Type: %windir%\system32 in the browser's address bar
    3) Windows Explorer will open, scroll down that directory untill you find the file cmd.exe
    4) Double click the cmd.exe file
    5) In the CMD window type: slui 4 then hit Enter
    6) The Activate by Phone wizard will open, select your locateion and then follow the Wizard's further directions

    Thank you,
    Darin MS

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 21, 2009 10:44 PM

All replies

  • I forgot to mention that I have tried starting up in Safe Mode, but that I can't access my Safe Mode because it doesn't allow me to
    Monday, April 20, 2009 6:05 PM
  • Hello emiels,

      It is true that you need to Activate. To be able to activate when you do not have access to the Start Button, follow the below steps:

    1) Open the Internet Browser
    2) Type: %windir%\system32 in the browser's address bar
    3) Windows Explorer will open, scroll down that directory untill you find the file cmd.exe
    4) Double click the cmd.exe file
    5) In the CMD window type: slui 4 then hit Enter
    6) The Activate by Phone wizard will open, select your locateion and then follow the Wizard's further directions

    Thank you,
    Darin MS

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
    Tuesday, April 21, 2009 10:44 PM