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  • Question

  • I wish to perform a complete system restore. I do my backup as required through Microsoft one care. I have the system restore discs created when I purchased the computer new. I want to ensure I do not lose track of my one care subscription etc and once I have completed the system restore exercise unsure of how to get up and running again with one care.

    Thanks
    Ken
    Thursday, November 5, 2009 4:22 PM

Answers

  • I assume that you mean that you plan to wipe the system clean and use the restore process from the PC maker to restore it to factory condition.
    Once you complete this and set up your Windows User account with the same name as you had before, you will first want to remove any preinstalled security software that came with the system as the restore will probably put it back.
    Next, you will install your software and OneCare. Install OneCare from http://onecare.live.com and then activate OneCare with the subscription LiveID that you originally used. Before wiping the PC, open OneCare and click Help/About to see the subscription ID - that's the LiveID to use for activation.
    After you have installed OneCare, run the restore wizard - I've pasted the steps from OneCare help below. You will be performing a custom restore - from another PC. If you backup was to an external disk, plug that in before you start the restore wizard. Your OneCare restore will only include data files, not programs or system files. Some data, such as emails, will need to be imported into your reinstalled software. 
    -steve
     

    Restore files from a backup

     

    If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.

    To restore all files from a backup:

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

    To select specific files to restore or to select a specific backup to restore from:

    1. Open OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Custom Restore.
    5. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.

    –or–

    Restore files that were backed up from another computer.

     

    1.  
      1. Click Restore files from backup of another machine.
      2. Click the backup that you want to restore files from.

    –or–

    Restore files from an earlier backup.

     

    1.  
      1. Click Restore files from an earlier backup or a backup from another computer.
      2. Click the location of the backup device, and then click Next.
      3. Click the backup that you want to restore files from.
    1. To restore all files that are no longer on your computer, click Restore all missing files.

    –or–

    Restore specific types of files.

     

    1.  
      1. Click Restore files by file type.
      2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

    –or–

    Select the files that you want to restore.

     

    1.  
      1. Click Search for files to restore.
      2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.
    1. Click Restore files.
    2. Click Finish.

    Note

    If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 5, 2009 5:37 PM
    Moderator

All replies

  • I assume that you mean that you plan to wipe the system clean and use the restore process from the PC maker to restore it to factory condition.
    Once you complete this and set up your Windows User account with the same name as you had before, you will first want to remove any preinstalled security software that came with the system as the restore will probably put it back.
    Next, you will install your software and OneCare. Install OneCare from http://onecare.live.com and then activate OneCare with the subscription LiveID that you originally used. Before wiping the PC, open OneCare and click Help/About to see the subscription ID - that's the LiveID to use for activation.
    After you have installed OneCare, run the restore wizard - I've pasted the steps from OneCare help below. You will be performing a custom restore - from another PC. If you backup was to an external disk, plug that in before you start the restore wizard. Your OneCare restore will only include data files, not programs or system files. Some data, such as emails, will need to be imported into your reinstalled software. 
    -steve
     

    Restore files from a backup

     

    If your computer goes through a hardware failure or if some of your files are deleted from your computer and you've backed up your files, you can restore the files to your computer from a previous backup. If you're using a hub PC, you can restore backup files from any computer in your OneCare circle. You can choose which files to restore and which backup to restore the files from.

    To restore all files from a backup:

    1. Open Windows Live OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Express Restore.
    5. Click Restore files.
    6. Click Finish.

    To select specific files to restore or to select a specific backup to restore from:

    1. Open OneCare.
    2. In the main OneCare window, in the Backup and Restore area, click Restore files.
    3. Click Restore files from a local backup.
    4. Click Custom Restore.
    5. To restore files from the most recent backup of your computer, click Restore files from the current backup on this computer.

    –or–

    Restore files that were backed up from another computer.

     

    1.  
      1. Click Restore files from backup of another machine.
      2. Click the backup that you want to restore files from.

    –or–

    Restore files from an earlier backup.

     

    1.  
      1. Click Restore files from an earlier backup or a backup from another computer.
      2. Click the location of the backup device, and then click Next.
      3. Click the backup that you want to restore files from.
    1. To restore all files that are no longer on your computer, click Restore all missing files.

    –or–

    Restore specific types of files.

     

    1.  
      1. Click Restore files by file type.
      2. Next to the types of files that you want to restore, select the check boxes, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.

    –or–

    Select the files that you want to restore.

     

    1.  
      1. Click Search for files to restore.
      2. In the search box, type all or part of the name of the file that you want to restore, and then click Next.
      3. Next to the files that you want to restore, select the check boxes, and then click Next.
      4. Decide whether you want to restore files that have the same name as files that are already stored on your computer, click the appropriate option, and then click Next.
    1. Click Restore files.
    2. Click Finish.

    Note

    If OneCare detects that there are no appropriate files to restore, you won't receive the Restore files option.


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 5, 2009 5:37 PM
    Moderator
  • Thank you very much. Once I digest this information I will probably have some additional questions. With my first attempt at this a couple of years ago I lost all of my e-mail, folders. I use Outlook Express and Rogers as my internet provider.
    Thursday, November 5, 2009 6:14 PM
  • Before you wipe the PC, run the restore wizard - but don't actually restore - just check your backup to see that you have indeed backed up your email. You may also want to look at the following to have another fallback for your mail and contacts:
    http://support.microsoft.com/kb/270670
    http://www.freeemailtutorials.com/outlookExpress/backupOutlookExpress/backupOutlookExpressEmails.cwd
    For Contacts: http://support.microsoft.com/kb/175017

    Another good link on how to make sure that you have another copy of your OE data available:
    http://www.codeconscious.com/outlook-express/exporting-from-outlook-express.html

    -steve



    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 5, 2009 6:47 PM
    Moderator
  • Thank again for the prompt reply and very good information. I will certainly take the time to investigate each link. However, I must admit I am not anything even close to a technically oriented person when it comes to computer harware or the system related programs. I am beginning to think this may well be beyond what I wish to tackle but I will check out the links first.

    Ken
    Thursday, November 5, 2009 7:10 PM
  • You're welcome, Ken.
    A restore using the computer maker's restore process is usually pretty straighforward, though you will want to go to Windows Update and few times (or many times) to install all critical updates as they are offered. Depending on the age of the system, that can be hundreds of updates.
    As for the OE backup/export - the links have some pretty easy to understand steps to follow *and* that's optional, assuming that your OneCare backup plan is set to backup email.
    If you find that you need help with the restore of the OneCare backup, including importing your email back into OE, you can contact support:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, November 5, 2009 8:13 PM
    Moderator
  • Steve, I will check my OneCare backup specs for the e-mail settings. Thankyou for the additional support link as well.

    Ken
    Thursday, November 5, 2009 8:54 PM