Hi gmaneedshelp,
Thank you for posting here.
You can post the issue on answer website, which will help you.
Based on my search, the following method will be helpful you.
You can import photos to your PC by connecting your device to your computer and using Windows Photo Gallery:
- Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
- Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
- You might need to unlock your iOS device
using your passcode.
- You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.
For more information, please see
the document
Since your issue is not related to development software, I will move the case to off-topic forum.
Best Regards,
Hart
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