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Help with product key RRS feed

  • Question

  • i bought a laptop with Vista on it a couple months ago and now it says the product key is invalid. i tried typing it i again but it didn't work. This is really frustrating....i need help...

    Wednesday, January 2, 2008 2:42 AM

Answers

  • Hello KimarhiX,

     

      In order to recieve the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.


    If you do not have access to the Start Button:

    1) Login to Vista and Click the option that brings up Internet Explorer.

    2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    3) A window will come up asking if you want to Run or Save, Select Run

    4) When the program runs, Click the Continue button, then click the Copy button.

    5) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2617932&SiteID=25 into the browser address bar.

    6) In a reply post, Paste the Diagnostic Report.

    Note:  From the sound of your issue, it may only be that you need to Activate by Phone. Please try the below steps and if that does not resolve your issue, then post your Diagnostic Report.

     

    Activate By Phone Method:

    a) If you have access to the Start button: Click the Start button, and type in "slui.exe 4" in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.


    b) If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type "c:\windows\system32\cmd.exe" press enter, a new window will come up, type: slui 4 and hit enterand follow steps to Activate over the Phone.


    NOTE: The key to this process is that you need to talk to a Live Activation Rep! When you first call, you will be interacting with an Automated Voice, either select the option to talk to a Live Rep or if there is no option, do not enter any numbers. This should force the automated voice to tansfer you to a Live Rep.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager 

     

     

    Thursday, January 3, 2008 12:54 AM