• General discussion

  • In my Windows Live OneCare my folders from previous usage were there.  Now they have disappeared.  How can I bring them back?  They contain very important information vital to me for my accounts.


    Friday, November 7, 2008 11:00 PM

All replies

  • I suspect that you are not referring to OneCare, but Hotmail.

    Windows Live OneCare - http://onecare.live.com


    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com




    Saturday, November 8, 2008 3:25 AM