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Getting Your Product Key Back RRS feed

  • Question

  • how do you get your product code again?  my hard drive died and i lost everything on it.  i have a new computer and want to reactivate my subscription.  this is not explained anywhere.

     

    Thursday, December 11, 2008 4:18 AM

Answers

  • The process is more complicated and confusing than it needs to be, in my opinion, but it is documented in hundreds of posts in the forum, explained in OneCare help and explained on the OneCare web site under the Members link.

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve

     

     

    Thursday, December 11, 2008 2:59 PM
    Moderator