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Invalid copy of Vista? Major problems RRS feed

  • Question

  • I keep getting a pop up from microsoft saying I have an invalid copy of Vista. I cannot get into my control panel & I cannot install any updates. I was prompted to go to http://www.microsoft.com/genuine/downloads/nonGenuineVista.aspx? I did the diagnostic there & it says "

    This copy of Windows did not pass genuine validation.

    An unauthorized change may have been made to your Windows license. "

    I downloaded & ran  the tool in your "read before posting" sticky, however & it says:


    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89583-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {22B4B5F2-C95C-4EEF-968C-1A478DD6803D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22B4B5F2-C95C-4EEF-968C-1A478DD6803D}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89583-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3651999238-1668071215-1376128098</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4200-09</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>7B3P091G              </Version><SMBIOSVersion major="2" minor="5"/><Date>20080806000000.000000+000</Date></BIOS><HWID>E0323507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAQACAAAAAgABAAEA6GHAtxAGwOqClBAzVPIeJfbt8vTqRYI31PmsVtbH

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  APIC0929
      FACP   GATEWA  FACP0929
      HPET   GATEWA  OEMHPET
      MCFG   GATEWA  OEMMCFG
      SLIC   GATEWA  SYSTEM 
      OEMB   GATEWA  OEMB0929
      ASF!   AMD     SB600ASF
      SSDT   A M I   POWERNOW


    Earlier this week I was emailing with microsoft & the tech asked me to get some info. I have an info report & a windows update log that they requested. The files are large & they are in zip form, if you need them. Please help me resolve this issue. I'm getting worried here.

    Thanks

    Friday, August 21, 2009 6:31 AM

Answers

  • Hello Shadawbi,

    You are correct, the issue is a "Software Licensing Service has Stopped". With this type of issue, if you attempt to start the Service using the 'Net Start slsvc' command, you will usually get one of five different System Errors. Below are the System Errors and any recommendations we can provide 

    A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive (or possibly any other scenario where files could become corrupt). The only resolution we can suggest is reinstall Vista.  (you could try contacting Vista Support at http://support.microsoft.com and see if they can repair the damage without having to reinstall, but from experience, it is unlikely to be successful)

    C) If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Sorry I couldn't be more help.
    Darin MS

    Friday, August 21, 2009 6:20 PM

All replies

  • I forgot to mention that I never did hear back from the tech I was emailing with after I sent him the zip files so I have no updated info to report. I'm hoping to get some feedback here. I've been reading other posts & seen what great help they've been given.
    Friday, August 21, 2009 6:33 AM
  • One more thing that may help resolve my issues:

    I did read the

    Fix for ‘Software Licensing service Has Stopped’


    & followed the steps. It tells me the software has started but then says system error 57346 has occured.
    Friday, August 21, 2009 6:46 AM
  • I'm still needing help & I'm able to be online for awhile to try any fixes anyone suggests.
    Thanks
    Friday, August 21, 2009 3:18 PM
  • Hello Shadawbi,

    You are correct, the issue is a "Software Licensing Service has Stopped". With this type of issue, if you attempt to start the Service using the 'Net Start slsvc' command, you will usually get one of five different System Errors. Below are the System Errors and any recommendations we can provide 

    A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

    B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is, but the likely causes are either Malware Infection or failing Hard Drive (or possibly any other scenario where files could become corrupt). The only resolution we can suggest is reinstall Vista.  (you could try contacting Vista Support at http://support.microsoft.com and see if they can repair the damage without having to reinstall, but from experience, it is unlikely to be successful)

    C) If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com

    Sorry I couldn't be more help.
    Darin MS

    Friday, August 21, 2009 6:20 PM
  • Kt says system Error 57346. I don't see how it can be a failing hard drive as the computer is only a few months old. This really stinks! thanks for trying to help & I'll go to http://support.microsoft.com & see what they say. Thanks.
    Friday, August 21, 2009 6:27 PM