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cryptographic errors - is windows genuine RRS feed

  • Question

  • I have tried the validation process using my firefox browser and it appears that the validation was successful for both windows and office; however, the blue "balloon" continues to appear in my toolbar whenever I turn my computer on saying that the copy is not genuine.
    My computer was my former work computer and has a volume license which should be genuine. I have not used the computer in over a year because the keyboard was damaged. I last updated to Windows Xp Service pack 2 and I am having a host of problems, including the inability to validate this copy.

    Here is the report from the MGA diagnostics, how do I get rid of the "computer might be at risk" notification and how to resolve this cryptographic error:
    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {53B41DBE-FCFA-4038-AB1C-85C37D8A0DB5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: N/A, hr = 0x80004005
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 5
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: N/A, hr = 0x80004005

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80004005
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1_E2AD56EA-338-8009_E2AD56EA-339-800b0001_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.2622]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.2945]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{53B41DBE-FCFA-4038-AB1C-85C37D8A0DB5}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2383147300-3449244199-129282438</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D505                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20050128000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>CC353E07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Latitude D505</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>15A55A8C34D1D00</Val><Hash>j6mzrqDK8bH6qamkMf6Yl4r3UXc=</Hash><Pid>73931-640-5578755-57388</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 


    Saturday, April 26, 2008 11:48 PM

Answers

  • constancia112,

     

    Currently Windows is Genuine. The problem you’re experiencing is with the Cryptographic service on your computer. Cryptographic service is a standard service that runs under Windows XP and is used by Windows Genuine Advantage (WGA) to read the Digital Signatures of files on the computer. If the Cryptographic service have errors (as seen in your Diagnostic Report "Validation Status: Cryptographic Errors Detected") WGA cannot Validate a Genuine status.

     

     There is a very easy fix for this. Open Internet Explorer and type the following website in for the URL: http://www.microsoft.com/Genuine/diag/ .  Once you open please click the “Start Diagnostic" button. Click the “Resolve Now” button if/when the tool finds any issues.  The tool will, most likely, resolve the issue on its own or will provide you further instructions.

    Next try this should the above fail: http://support.microsoft.com/kb/822798/en-us  

     

    I hope this has helped!

     

    Lori MS

    Tuesday, April 29, 2008 5:26 PM