Service Pack 3 destroys computer RRS feed

  • Question

  • Hi there,


    I can't seem to get OneCare to launch after I turned the computer off (orderly shutdown via Power off) on an XP machine.

    Upon restarting the Computer, OneCare does not start, even when I use the Start menu.  Of course there is no way to contact OneCare Support since OneCare is not running.  The suggestion is to restart computer.  All I did was turn the computer on (as close to a restart as one can get)


    I am talking to you via an Vista machine, only after I had to practically reload my wireless settings on my XP machince AFTER Service Pack 3


    I don't really know where to start.  My XP is kaka!!! I can't even use the NEW MS Live Mail to send anything to the poor MS support guys who think that I have ignored them.


    The only upgrades or installs to my XP machine has been SERVICE PACK 3,  MEDIA PLAYER 11, and LIVE MAIL!!!!!


    This truly frustrates me. But then again, I don't have a MAC!!!


    I can't get net stop winss to stop OneCare, because it dd not start properly on my computer start. 

    Saturday, May 31, 2008 12:17 PM


All replies

  • It sounds like your SP3 install did not go very well. You can get free live support for SP3 installation or compatibility issues from Microsoft here - https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131


    Saturday, May 31, 2008 1:27 PM
  • If SP3 has eventually installed correctly, but OneCare is still unable to start, I recommend removing OneCare, using the cleanup tool, if needed - 



    The reinstall OneCare from http://onecare.live.com and activate with your subscription LiveID.


    If you need help, after the SP3 issues are resolved, you can at least initiate an email support case with OneCare support (assuming OneCare is not installed on your other PC) - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Saturday, May 31, 2008 8:51 PM

    Wanted to thank you also.  The problem was that OneCare had to be reinstalled (Tech did it remotely).  As well as reloading the .NET application that was not allowing the re-install to properly tag my id to the install.


    Still, the rep told me that I should have ignored the OneCare request to install SP 3.  I jus't don't know.


    I think that OneCare was also affecting my Live Mail (I am using it insted of OutLook Express).  The email addresses to the MS reps I originally talked to somehow could not be replied to.


    Thanks again for your input.


    Saturday, May 31, 2008 9:50 PM
  • Glad to read that it was resolved. The reinstall of OneCare after SP3 is unfortunately something that is needed in some cases. However, the tech was incorrect about the "ignore" part. When OneCare turns yellow to advise that an important or critical update is missing, you can't ignore it unless you wish to remain in "at risk" status.



    Saturday, May 31, 2008 11:37 PM