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can't activate windows RRS feed

  • Question

  • Hello everyone,

    I changed some hardware (cd burner) in my computer and now windows asks to activate my windows XP software. When I click the icon I get everytime an error. It tells me that I have a problem with my scripts (scriptverwerking in dutch) and the actication program doesn't want to open. I can't chose to activate by phone or internet. so that's a problem.  Can anyone help me please?

    thanx!!

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {343ACC35-C10F-43D9-B526-50B572D9392F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{343ACC35-C10F-43D9-B526-50B572D9392F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PVW9W</PKey><PID>76395-OEM-2160005-45531</PID><PIDType>3</PIDType><SID>S-1-5-21-507921405-616249376-682003330</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060525000000.000000+000</Date></BIOS><HWID>74A6307701842063</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>DRAC COMPUTERS</name><model>www.drac.be</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A8195BB872FA6AC</Val><Hash>JAYZLthtHIXdg9oOhnleodK7ACw=</Hash><Pid>81599-854-0112395-65129</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



     
    Friday, August 8, 2008 9:35 PM

Answers

  • Josske,

    Please call the activation number I have provided in the KB article for your region. Let them know what you are experiencing and ask for guidance. Windows activation unfortunately falls outside the scope of the WGA Forums.  I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US


    You should be able to access your computer in order to view your personal files. I recommend booting into safe mode and backing up all of your personal files to say an external hard drive or thumb drive. Maybe the computer could be infected with a virus or some files have become corrupt over the years of use. Either way a fresh installation of windows would really benefit you @ this point.


    Take care Josske

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:45 PM
    Monday, August 11, 2008 4:44 PM

All replies

  • Josske,

    Why can't you activate by telephone? Have you attempted to activate by telephone as yet?  If you have please tell us what error codes and/or wording received during the attempt.  Also I am receiving a Invalid Product ID when I scan your MGA Diagnostic results. Can you please re-run the MGA Tool and post the results again please. 


    Thank you Josske


    Stephen  Holm, MS
    Stephen Holm
    Friday, August 8, 2008 9:46 PM
  • Josske,

    Unfortunately the WGA Forum doesn't support activation but I will attempt to provide you with additional help.  Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Windows.  Also there are Knowledge Based (KB) articles that will provide you with additional information. 

     

     

    To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:

    1.

    Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

    Or, click the Windows Activation icon in the notification area.

    2.

    Click Yes, I want to telephone a customer service representative to active Windows now.

    3.

    Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.

    4.

    Follow the steps in the Activate Windows by phone dialog box, and then click Next.

    Note The number appears now and differs based on the location that you select.

    5.

    When activation is completed and you receive the following message, click OK.

    You have successfully activated your copy of Windows.

    More information on how to activate Windows XP at http://support.microsoft.com/kb/307890

    Also you may reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851

    After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance.



    Thank you,


    Stephen Holm, MS

    Stephen Holm
    • Marked as answer by Stephen Holm Friday, August 8, 2008 10:07 PM
    • Unmarked as answer by josske Monday, August 11, 2008 10:05 AM
    Friday, August 8, 2008 9:53 PM
  • I had to activate my product already a few years ago, no problem but I changed some harware and I have to do it again. I can't activate by phone because the windows activate screan doesn't appears I get this message:  windows activation cannot proceed because scripts are disabled (scriptverwerking in dutch). it is possible that scripts are disabled to prevent virusses.

    I can click on OK and then the screen is gone. So I can't chose internet/ phone activation. My internet connection works perfect and in my internet explorer all scripts are activatet. I have allso norton internet security but I can't find an option to activate the scripts. I don't understand why the activation won't work. I searched allready a sollution on google but no-one can help me. 

    I will scan my computer with WGA again.

    thanks for your help!!

    Josske
    Saturday, August 9, 2008 10:06 AM
  •  this is my windows scan.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-PVJPM-3428H-PVW9W
    Windows Product Key Hash: nCQdASwNyPcusmZpShOgY6ZiOhY=
    Windows Product ID: 76395-OEM-2160005-45531
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {343ACC35-C10F-43D9-B526-50B572D9392F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-171-1_025D1FF3-179-2_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{343ACC35-C10F-43D9-B526-50B572D9392F}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PVW9W</PKey><PID>76395-OEM-2160005-45531</PID><PIDType>3</PIDType><SID>S-1-5-21-507921405-616249376-682003330</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20060525000000.000000+000</Date></BIOS><HWID>74A6307701842063</HWID><UserLCID>0813</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>DRAC COMPUTERS</name><model>www.drac.be</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>A8195BB872FA6AC</Val><Hash>JAYZLthtHIXdg9oOhnleodK7ACw=</Hash><Pid>81599-854-0112395-65129</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 



    thanx for your help.

    Josske
    Saturday, August 9, 2008 10:12 AM
  • Hello,

    after three days it have become even greater... I can't use my computer anymore, all my personal files are blocked and I have to use an other computer now.

    When I start my pc it asks: would you like to activate windows now, when I click yes I get again a message that there's a problem with my scripts...  wow great computer!

    I can't change any settings in my pc so the problem can't be fixed. great!

    Monday, August 11, 2008 10:05 AM
  • Josske,

    Please call the activation number I have provided in the KB article for your region. Let them know what you are experiencing and ask for guidance. Windows activation unfortunately falls outside the scope of the WGA Forums.  I suggest posting your question to the Discussions in Windows XP General Forum newsgroups here:

     

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US


    You should be able to access your computer in order to view your personal files. I recommend booting into safe mode and backing up all of your personal files to say an external hard drive or thumb drive. Maybe the computer could be infected with a virus or some files have become corrupt over the years of use. Either way a fresh installation of windows would really benefit you @ this point.


    Take care Josske

    Stephen Holm
    • Marked as answer by Stephen Holm Monday, August 11, 2008 4:45 PM
    Monday, August 11, 2008 4:44 PM