Hi guys,
I have a Toshiba laptop that I had to downgrade to Windows 7 Pro 32-bit. My company is German, so I have a German installation DVD. However, I wanted to have the menus and everything in English so I tried to install an English Language Pack (I am assuming
this is where things went downhill). After that I have been getting these "Windows is not genuine" messages. However, I could not "Upgrade" with my Windows 7 Pro 32-bit DVD, as the version on the DVD is older than the version on the laptop
(or so it says). Trying to start the setup.exe as Admin in Vista compatibility mode also didn't help.
I included the Diagnostic report for your consideration. Thanks for your help!
Derek
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-G3TY8-CXDFB-W6HJF
Windows Product Key Hash: dAghUSd89VTu9nlzEJPX4XcmdWk=
Windows Product ID: 00371-OEM-9313552-57978
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {3171284F-31F2-4A2E-9295-168FFD48DD7F}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\de-DE\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\de-DE\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3171284F-31F2-4A2E-9295-168FFD48DD7F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W6HJF</PKey><PID>00371-OEM-9313552-57978</PID><PIDType>8</PIDType><SID>S-1-5-21-4247968551-2709480908-3555897201</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite
S955</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20120925000000.000000+000</Date></BIOS><HWID>217F3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Eastern
Normalzeit(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Softwarelizenzierungsdienst-Version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Aktivierungs-ID: da22eadd-46dc-4056-a287-f5041c852470
Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Erweiterte PID: 00371-00186-135-557978-02-1033-7601.0000-0362013
Installations-ID: 005786056702057784927914192113433006910704967573013476
Teil-Product Key: W6HJF
Lizenzstatus: Lizenziert
Verbleibende Windows Rearm-Anzahl: 3
Vertrauenswürdige Zeit: 4/16/2013 11:08:10 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 4:16:2013 11:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqhY/RqiWPieixr8AlTuMsSzwNKWYw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
DBGP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
WDAT TOSINV TOSINV00
UEFI TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT INSYDE CR CRB
ASPT TOSINV TOSINV00
SSDT INSYDE CR CRB
FPDT TOSINV TOSINV00
MSDM TOSINV TOSINV00
SSDT INSYDE CR CRB
SSDT INSYDE CR CRB
