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Windows 7 Professional 32-bit Genuine problem RRS feed

  • Question

  • Hi guys,

    I have a Toshiba laptop that I had to downgrade to Windows 7 Pro 32-bit. My company is German, so I have a German installation DVD. However, I wanted to have the menus and everything in English so I tried to install an English Language Pack (I am assuming this is where things went downhill). After that I have been getting these "Windows is not genuine" messages. However, I could not "Upgrade" with my Windows 7 Pro 32-bit DVD, as the version on the DVD is older than the version on the laptop (or so it says). Trying to start the setup.exe as Admin in Vista compatibility mode also didn't help.

    I included the Diagnostic report for your consideration. Thanks for your help!

    Derek

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-G3TY8-CXDFB-W6HJF
    Windows Product Key Hash: dAghUSd89VTu9nlzEJPX4XcmdWk=
    Windows Product ID: 00371-OEM-9313552-57978
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3171284F-31F2-4A2E-9295-168FFD48DD7F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\de-DE\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\de-DE\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3171284F-31F2-4A2E-9295-168FFD48DD7F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-W6HJF</PKey><PID>00371-OEM-9313552-57978</PID><PIDType>8</PIDType><SID>S-1-5-21-4247968551-2709480908-3555897201</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite S955</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20120925000000.000000+000</Date></BIOS><HWID>217F3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Eastern Normalzeit(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Softwarelizenzierungsdienst-Version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Beschreibung: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktivierungs-ID: da22eadd-46dc-4056-a287-f5041c852470
    Anwendungs-ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Erweiterte PID: 00371-00186-135-557978-02-1033-7601.0000-0362013
    Installations-ID: 005786056702057784927914192113433006910704967573013476

    Teil-Product Key: W6HJF
    Lizenzstatus: Lizenziert
    Verbleibende Windows Rearm-Anzahl: 3
    Vertrauenswürdige Zeit: 4/16/2013 11:08:10 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 4:16:2013 11:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAeqhY/RqiWPieixr8AlTuMsSzwNKWYw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      DBGP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      WDAT            TOSINV        TOSINV00
      UEFI            TOSINV        TOSINV00
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            INSYDE        CR CRB  
      ASPT            TOSINV        TOSINV00
      SSDT            INSYDE        CR CRB  
      FPDT            TOSINV        TOSINV00
      MSDM            TOSINV        TOSINV00
      SSDT            INSYDE        CR CRB  
      SSDT            INSYDE        CR CRB  

    Tuesday, April 16, 2013 3:53 PM

Answers