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CRM 20111 - Mail Merge Issues RRS feed

  • Question

  • We are experiencing issues with CRM 2011 Mail merge functionality (On-premise, Outlook 2010). It appears that IT ran the Rollup 17 last week, and this week we're experiencing issues with the mail merge functionality. When merging from CRM, Word will open and include the merged information.  However, when walking through the wizard to print / email it no longer gives us the ability to "track the activity" in CRM.  No activity history is added to the record in CRM.  We can't even "Upload Template to CRM" to save changes.  It's as if the connectivity is broken during this process.  Typically we get a "CRM mail merge experienced an error" message when the connectivity breaks, but there is no indication that something has gone wrong. 

    Is this a known error?  We may attempt to reverse the rollup to see if that is the culprit, but just wanted to reach out to the community to know if this is happening to others.

    Thursday, July 3, 2014 2:51 PM