Answered by:
office Enterprise 2007 validation error - after validation !

Question
-
Hi have a copy of Office Enterprise which I obtained via my companys/Microsofts Home use program. I am using an original OEM version of WinXP SP2 with IE7
It validated fine and works great.
However I recently visited the ms office site to download the PDF addon and it informed me of the following
Microsoft Office XP Professional with FrontPage
Problem: The product key used to install Office has been identified by Microsoft as a key that was issued to a large, corporate customer. This key is reserved for the exclusive use of this customer, and cannot be used to install other copies of Microsoft Office.
Solution: If your computer belongs to a large organization and you believe you are receiving this message in error, talk to your system administrator.
As it is a home pc my company IT does not support this, and from the above text it seems neither does MS !
i am aware of a similar problem with Vista admin mode of IE7 causing problems but i am using xp
I have ran the mga diagnostics as requested which reveals the following ;
any assistance is appreciated
Diagnostic Report (1.7.0095.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
Windows Product ID: 76477-OEM-2111907-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {55B36507-36DF-411A-8738-F1341E740216}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{55B36507-36DF-411A-8738-F1341E740216}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-1454471165-725345543</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 2400 </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20031202000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D02C3F4F01842052</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17678</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>9D7981D2C462ED0</Val><Hash>+H2je38ZGQ1XSsD8IVbRdU7mkNM=</Hash><Pid>81599-872-6382745-65039</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Thursday, July 10, 2008 7:23 PM
Answers
-
Uninstall Microsoft Office XP Professional with FrontPage and you'll pass WGA. That software is flagged as non-genuine ( counterfeit ).
Thursday, July 10, 2008 8:10 PM -
mrwhitelabel,
From the diagnostic report, it shows you have Windows XP for Home, Microsoft Office XP Professional with Frontpage
and Microsoft Office Enterprise 2007.
Microsoft Office XP Professional with Frontpage is an invalid volume license key and needs to be uninstalled.
Please go to Add/Remove programs to uninstall Office XP Pro, revalidate Office 2007 (if needed) at http://www.microsoft.com/genuine/diag/ and see if you can download the PDF Addon.
I hope this helps,
Lori MS
Thursday, July 10, 2008 8:13 PM
All replies
-
Uninstall Microsoft Office XP Professional with FrontPage and you'll pass WGA. That software is flagged as non-genuine ( counterfeit ).
Thursday, July 10, 2008 8:10 PM -
mrwhitelabel,
From the diagnostic report, it shows you have Windows XP for Home, Microsoft Office XP Professional with Frontpage
and Microsoft Office Enterprise 2007.
Microsoft Office XP Professional with Frontpage is an invalid volume license key and needs to be uninstalled.
Please go to Add/Remove programs to uninstall Office XP Pro, revalidate Office 2007 (if needed) at http://www.microsoft.com/genuine/diag/ and see if you can download the PDF Addon.
I hope this helps,
Lori MS
Thursday, July 10, 2008 8:13 PM -
ok i ll try that however that was an original version too !
i kept it as the enterprise 2007 doesnt include frontpage which i find easiest for simple web design
ill report back and see
Thursday, July 10, 2008 8:14 PM -
thanks
Validation Successful!
question now is if there is a frontpage addon ?
Thursday, July 10, 2008 8:35 PM -
mrwhitelabel,
Microsoft Frontpage has been replaced with Sharepoint Designer or Expression Web.
Please visit this site for more information.
http://office.microsoft.com/en-us/frontpage/FX100743231033.aspx#2
Thank you for visiting the Office Genuine Advantage forum,
Lori MS
Thursday, July 10, 2008 10:41 PM