CRM 2011 - Button "Add Existing Record" on incident entity subgrid missing RRS feed

  • Question

  • Hi everybody,

    our customer upgraded from crm 4 to crm 2011. One customization in crm 4 was that the entity incident got a self reference. In crm 4 you was able to click on the "sub-incidents"/Navigation and in the subgrid view you were able to add existing incidents.

    After migrating that system to crm 2011 the "Add existing button" is missing in the subgrid is missing.

    For testing purposes we created new crm organization and added a self reference to the incident entity and here we see the same behavior. The "Add Existing" Button is missing.

    One interesting point is, if you install the ribbon workbench and navigate to incident - subgrid view, you can see this button.

    We couldn't figure out yet, if one of the hidden rules causes that behavior.

    Maybe someone has an idea how to fix that ?

    Monday, February 16, 2015 2:53 PM


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