renewal RRS feed

  • Question

  • i bought a new antivirus and installed it after uninstalling the old one as instructed.......well, all is well but i still havent been asked for my reg key yet.    how do i load what i paid for?????

    Sunday, October 26, 2008 3:02 AM


All replies

  • See this Microsoft Knowledge base article on how to activate One Care - http://support.microsoft.com/kb/943781/en-us

    Sunday, October 26, 2008 4:27 PM

    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.


    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.


    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Tuesday, October 28, 2008 3:10 PM