Answered by:
Vista Not Working

Question
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PLEASE HELP THIS IS URGENT
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {8EA2E1A2-14DB-4843-B0F2-FCF5C46FAF84}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error: M:20090927120249165-
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8EA2E1A2-14DB-4843-B0F2-FCF5C46FAF84}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-3304593740-2595307656-2607599613</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="4"/><Date>20080421000000.000000+000</Date></BIOS><HWID>53313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>60C2D6EDA792D86</Val><Hash>m/k/topvbG7OHD9N06xegjzL0jw=</Hash><Pid>89388-707-8843595-65658</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 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
Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GEEXmaAPIfqxnb/SEWicEaDlvnkb/L0mNs9o0ipkIcqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPm
Sunday, September 27, 2009 5:52 PM
Answers
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Hello sw2467,
Before you follow Carey's direction, please see the following information:
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, September 28, 2009 9:48 PM
Monday, September 28, 2009 9:47 PM
All replies
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Try the following procedure:
1) Open an Internet Explorer browser window.
2) Type %windir%\system32 into the browser address bar.
3) Find the file CMD.exe
4) Right-Click on CMD.exe and select 'Run as Administrator'
5) Type: net stop slsvc (it may ask you if you are sure, select yes)
6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
7) Type: rename tokens.dat tokens.bar
8) Type: cd %windir%\system32
9) Type net start slsvc
10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
11) Restart your computer twice.
12) You may be required to Re-Activate. Use the Activate by Phone method as outlined here:
You can reset your Windows Vista activation by performing the following:
1. Click on the Start button and in the Start Search box type in: slui.exe 4
2. Press the Enter key on your keyboard.
3. Select your Country.
4. Follow the instructions for phone activation.
5. Once completed, restart your computer.
6. Afterward, visit Genuine Microsoft Software and click on Validate Windows, then restart your computer.
Carey FrischSunday, September 27, 2009 6:23 PMModerator -
Thank you so much for your help. Unfortunately, when I get to step 5, it says "not enough quota to process demand"Sunday, September 27, 2009 7:44 PM
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Microsoft Windows Genuine Advantage - Support
Carey Frisch- Marked as answer by Darin Smith MS Monday, September 28, 2009 9:45 PM
- Unmarked as answer by Darin Smith MS Monday, September 28, 2009 9:45 PM
Sunday, September 27, 2009 7:47 PMModerator -
Hello sw2467,
Before you follow Carey's direction, please see the following information:
The core of your issue centers on the line in your Diagnostic Report that reads:File Scan Data-->
File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6001.18247]This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)
First try repairing Windows using System Restore:
1) Reboot Vista into Safe Mode
2) Click the ‘Start’ button
3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
5) Click the "Next" button.
6) Reboot back into Normal mode
7) Vista should no longer be in Reduced Functionality mode
If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
1) Login to Vista in Normal Mode (not safe mode)
2) Launch an Internet Browser
3) Type: %windir%\system32\ in the browser's address field
4) Scroll down till you find the file cmd.exe
5) Right-click the file and select 'Run as Administrator'
6) In the CMD window, type: sfc /scannow
7) Reboot twice and see if that resolves the issue.
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
Thank you,
Darin MS- Marked as answer by Darin Smith MS Monday, September 28, 2009 9:48 PM
Monday, September 28, 2009 9:47 PM